Originally a virus warning on my computer screen in June 2020. Omega Software Solutions (also X Technologies) offered tech support to clean up and provide protection. Contact scared me about identity theft and coaxed me to allow their remote access into my computer. Once in, Omega offered services for different periods of time. For "optimum computer support" and 3 years of protection with Symantic, I paid $499.99 by credit card. Omega took a couple of hours to clean up my computer, then called back to check my satisfaction and provided invoice to print. I was provided a voice code to use for contacting Omega and told that Omega would never initiate a call to me. If ever I was contacted by anyone offering the same tech support, ask for the telephone code for verification. It seemed like a good service as it seemed many useless programs in my computer were eliminated, and it seemed the memory on my computer increased and operated faster. A phone number (866-666-1901) to call appears on the lower right of my computer screen. I basically was satisfied and even called Omega in August 2020 with a Microsoft Office 365 installation problem. Though my problem wasn’t resolved, I felt "Oscar" legitimately worked with me for a solution.
On December 10, 2020, I answered a phone call (833-517-1134) from "Janet" who that told me my Internet protection software was out of date. She posed as representing the company (though unnamed) I had engaged for network protection in June. I had forgotten Omega’s warning about "never calling me" and asking for the voice code validation. She seemed to know the amount I had paid Omega and time period. Since it was only a short period since my engagement for these services, Janet offered a full refund of $509. Though that was not the exact amount, it was close. The refund interested me. I allowed her remote access. I asked how I get the refund. Janet said my credit card would be refunded that would leave me without protection. Janet offered updated coverage for about the same cost as I had paid. I asked how this would be processed. She asked what retailers I visited, such as Walgreen’s, Walmart, CVS, which I was to purchase an activation card for about the same amount I paid for my Symantic internet protection (Janet never mentioned Omega’s name) and would receive 50% cash back. This process seemed circumspect and I ended the call with Janet.
An hour later and feeling violated, I remembered to contact Omega to tell them of the incident . "Oscar" at Omega with whom I had connected in August scared me that I had allowed Janet remote access and showed me many thousands of attempts to get inside my computer since my allowing Janet remote access. Oscar said I needed a firewall. (I later learned the my Internet provider, Xfinity, already provides internet security). Oscar said I could go to a store to buy firewall protection but it would cost $200 per year and require precious time of vulnerability for a technician to install. Oscar offered immediate protection with 3 Omega plans, the cheapest being 5 years at $999.99. I knew I had made a mistake with Janet and was gravely concerned about internet theft and all the attempts from hackers around the world already attempting access into my personal data. I gave in. Omega spent 2 hours in my computer and provided another invoice.
Now I will attempt to ask my bank to block the purchase, change my bank accounts, passwords and other financial information that I can (I won’t be able to change my Social Security number and date of birth), but I now was doubly concerned of the remote access granted and if a successful reversed charge might instigate retaliation by using my personal data.