I purchased a puppy. The breeder took care of the shipping. He used Ocean Route Logistics. During transit, they emailed me claiming I needed a air conditioned crate for the puppy and it was totally refundable. They refused to deliver the puppy unless I got a crate. So I rented a air conditioned crate. Then emailed me stating I didnt have insurance. Refused to deliver without purchasing it and it was refundable as well upon delivery of the puppy. So I purchased insurance in case something happened. Thought that made sense. Then they emailed me and said I needed a heated crate and refused to deliver the puppy unless I sent the money. So, I sent the money for a heated crate which I was told it was refundable as well upon delivery of the puppy. So I sent the money. Then I get a email stating the puppy reached a certain age and needed a shot. They said the shot made the puppy sick and it would need more shots and demanded more money and refused to ship the puppy. I didnt send any money, told them to send the puppy back. With that said, I didnt receive the puppy and still trying to get all the money back I was told that was refundable.