My history with Microtosh began on February 1, 2017 when I received an unsolicited phone call from a Microtosh technician. I was told that my computer was infected with viruses and that the technician would be able to remove them. I mistakenly authorized the technician to gain control of my computer. For the next two hours or so, he seemed to be doing many actions with the computer. I assumed he was clearing the offending viruses.
When the service, if it was a service, was completed, I compounded by initial error by agreeing to an offer of Microtosh lifetime of the computer protection for $992. I later learned from the Microtosh website that the cost was 10 times higher than what the company offered on its website.
On July 13, 2017, I received another call from a subsidiary of Microtosh named GeekWeb Technologies based in Omaha, Nebraska. I was told that Microtosh required that I forward a check in the amount of $1400. The reason given was that the ferociousness of new computer viruses necessitated a higher charge.
I was assured by the GeekWeb technician that Microtosh would reimburse my original payment of $992 within 10 business days. Although I had misgivings, I sent the $1400, believing I was dealing with a reputable and honorable company.
Since then, I have not only not received any reimbursement, but I have also learned that there have been many complaints of computer technicians defrauding unwary people who are not computer savvy and vulnerable to the advice of computer knowledgeable individuals.
I have written and called Microtosh repeatedly for a refund of my ill-conceived investment, hoping that somewhere in the company there is at least one individual in authority who has the moral and ethical sense of responsibility to redeem itself for at least one wronged individual. After two months of calling and writing, there has not been any action by Microtosh. Even its director in India did not consider me worthy of a response to an email asking for a refund.