Website says 100% satisfaction guarantee. Well, it costs $40 to return and they only have me a 50% refund. Horrible customer service. Cheap crappy product. Avoid!
Brenda – Jul 19, 2020
Victim Location 98103
Total money lost $45
Type of a scam Counterfeit Product
The website sofalush.com represents that it sells couch slipcovers. The purchase goes as it would for any online merchant from the user perspective. You select your item/items and input your payment information. However, the items will never be received. You will receive multiple requests for patience as the item is supposedly delayed in China due to COVID-19 related shipping delays. When you email for an update, a representative named Francine will respond (via the [email protected] email address), and send the same tracking number that routes to a Chinese package tracking website. It is meant to delay suspicion that your product will not arrive. This website was set up in March of 2020, and is a scam. Multiple reports of this impacting other users have been found on messages boards related to this product, and matches my experience with the company.