I contacted 1-888-443-9205 on 1/5/2017 and was informed that I was speaking to Keith at Student Financial Aid USA. I provided personal information (social security and bank account numbers) in order to qualify for student loan payment forgiveness. I was asked to e-sign documents and fax in other documents. I was given a direct number for Keith at 949-377-1291. A payment plan was set up up and payments were scheduled to begin at the end of this month.
After not hearing anything for almost two weeks from original agent keith or Tim Perez (processing dept.) i decided to contact the company to ensure that they received my faxed documents. When I called 1-888-443-9205 it took several hour before my call was finally able to go through. When call was successful I was informed by an unknown agent that they were not with Student Financial Aid USA. Unfortunately the number that I had been calling is provided through a marketing company that sold the number to different companies offering the same services.
I was immediately shocked and felt as if i had been scammed I contacted federal student aid and was informed that the company was a third party and could not be verified. I immediately contacted my bank and changed all of my information since my account could be compromised. I attempted to contact the number several more times and was answered by a host of other companies. when I was finally answered by a Student financial aid USA female employee I was told that the representative could not help me with my concerns because she was on lunch-break. she stated that she only answered the phones to relieve other workers. When I asked about the company’s website she reported that there was no website. When I asked about an email address she hesitantly provided [email protected] but quickly stated that the email was only for sending documents. She only wanted to take down my name and number and a promise to return call. I was never contacted.
I followed up by calling the direct number to "Keith" 949-377-1291 only to find out the number was to a Crema Cafe in Irvine, California. I am truly disgusted by my findings and more so that there are fake companies out to steal peoples money and identity. I hope that my report saves someone else time and heartache. I don’t know how my credit will affected by this but I have taken measures to protect myself.. I always thought of my self as pretty smart. This makes me feel otherwise.