Spark Lab Studios Reviews - Spark Lab Studios Scam or Legit

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Brandy –

Victim Location 98103

Total money lost $170

Type of a scam Online Purchase

Hello, I hired a website designer, Spark Lab Studios, to create a site for my company *** ***. I paid Spark Labs Studios $170 to start the work with the understanding that I would pay another $170 at completion of project. A website was created; however, I am dissatisfied with the product. Spark Lab Studios has requested that I pay an additional $500 for ‘overcharges’ on an unfinished website. I have asked Spark Labs to deliver the website files with the understanding that I will pay the final $170 and pay another designer to finish my site. This is unacceptable to Spark Labs and they claim to be filing a lawsuit for the now $670 bill for a website that I do not want.

I have attached a copy of the email exchange (below) between me, *** ***, and Ian Goodwin of Spark Lab Studios. To view the website, for which I provided all photos and most of copy content, go to ***

Please review my case and provide me guidance on how to proceed?

Sincerely,

*** ***

Beginning of email communication between me and Mr. Goodwin of Spark Lab Studios:

See you in court liar.

On Jan 30, 2016 10:51 PM, "*** ***" <***> wrote:

Ian, that’s the longest email you have sent, full of detail and passion. If only I could see this passion in the website you haphazardly created. The website that I, the ‘customer ‘, find disatisfying. I believe that this disagreement could have been avoided had you made yourself available to talk or meet. I know you’re an artist, but you also have to deal with people and communicate effectively. Also, when you’re brushing off a client’s deadline, don’t tell them that another customer’s deadline is more important. It’s poor form.

Regards,

***

Sent from my T-Mobile 4G LTE Device

——– Original message ——–

From: Spark Lab <[email protected]>

Date: 1/30/2016 7:42 PM (GMT-08:00)

To: *** *** <***>

Subject: Re: Fw: website

***,

I see you have no interest in being reasonable here. I was open to allowing an agreement to be arrange on the over work cost and delays. However this doesn’t seem to be the route you wish to travel.

You signed a contract. You owe $500 in over work cost, and the final installment of $174.50 upon work completion.

To date you’ve received 30 days of professional work and only made a down payment of $174.50 on 12/29/15.

It’s clear now you hold Web Designers and Developers in very low regard if you believe paying them $0.75 cents an hour is a unquestionably justified rate of employment. Entry level McDonalds employee’s make $15 an hour, $120 a day at minimum wage. This comes to 2.9 Days of work at the $349 price you were given to represent your business online with a new professional website and company logo. I threw in a free logo design out of good will, which you’ve had me redo 6-7 times, far past the ‘Two Revisions’ of the actual $59 PAID logo design service provides in the first place. Taking advantage of people is never a good practice. To date you have been designed a $2,000 website, better than the top ten ‘Seattle Chocolate Company’ competitor sites displaying on google’s first search results. Yes, each were fully reviewed. If you believe your website is some 5min WordPress install easily duplicated, you’re greatly misinformed. Every item has been made from scratch. Even the menu bars (most commonly unoriginal copied area of a website) There is no other website in the world like it. Original website designs and layout copyright ownership cost on average $1,500 and quickly goes up from there.

It’s clear none of this means anything to you. You simply don’t care. I’ll word it out regardless for the record. Since we Web Designers and Developers have to fight tooth and nail to eat the scraps fallen from peoples tables. Unfortunately $0.75 cents per hour makes it hard to eat at the end of the day in the USA.

Continuing…

Your original color pallet of Purple, Gold and Black was changed last minute after 30 days of work to a NEW color pallet with apparently zero concern or thought for myself (the designer). Yet, you miraculously feel you’re the one being ripped off when asked to cover these multiple extended works and time periods. Absurd.

Read your contract. You signed and agreed to over budget cost due to changes and delays in providing needed materials. These articles should have been provided day 1. Not 30 days after work already commenced.

Just because you went to Belize for a week doesn’t mean work stopped. This assumption of yours is completely groundless. You made it up.

No idea where this $150.00 sum of money you keep mentioning comes from. Apparently you make up your own new payment agreements as well. Even less money than originally agreed.

"I also know that you haven’t worked non stop either as in past emails you have told me that you couldn’t get to me because of other clients."

You’re confused, I never made that statement. You emailed asking about your website. I responded it would be online for review in a few days. This was due to your website files still at that moment being on the local server where majority of work is done. You emailed late Friday night I believe, I said we can review on Monday. You said great thank you.

How you twist this around to make a false claim that "I stopped work", or, "Did not work all 30 days" is again groundless and unfortunate on your part.

I expect the signed agreement paperwork to be upheld. Work has already been completed past the original agreement.

If you refuse to pay your bill, I will sue you at Pierce Country District Court. In addition, if you commit fraud and theft by doing a Credit Card Charge Back of your $174.50 down payment (12/29/15), I will sue for the sum including all allowable damages under law.

Regards

Ian Goodwin

On Sat, Jan 30, 2016 at 6:06 PM, *** *** <***> wrote:

Ian,

I am paying you to create a finished website. I am your customer and I expect to have the website look and function to my specificatons.

I understand that this project has lasted longer than you anticipated; however, I also know that you haven’t worked non stop either as in past emails you have told me that you couldn’t get to me because of other clients. I have provided you content, color palette and photos. The website, in its current state, is unacceptable.

Please send me the source files for Web pages and logos and I will pay the remaining $150 upon receipt.

Thanks,

***

Sent from my T-Mobile 4G LTE Device

——– Original message ——–

From: Spark Lab <[email protected]>

Date: 1/30/2016 5:18 PM (GMT-08:00)

To: *** Chocolates <***>

Subject: Re: Fw: website

Hello ***

As the previous email mentioned, rework and long past extended work period going over a month now. Last minute changes to website when work is already completed raises cost, time and resources. The low price of $349 is marketed within a time period and strict deadlines in order to meet reasonable profit margins. When these restrictions are over extended payment needs to be met. I’m sure you can understand spreading work out over 30 days as asked is not reasonable for any type of business model.

Additional pages

Deleting finished pages

Last minute color pallets

Last minute

Logo rework beyond giving restrictions.

As stands, your current website is easily valued over $1,000 in the market place.

Original work period was two weeks. Sorry, but cannot work on your business for 2-3 months for $349. Your price never included that timeline.

On Sat, Jan 30, 2016 at 4:57 PM, *** *** <***> wrote:

Hello Ian,

Please explain why you are charging me $500? My understanding is that at time of website completion and my signoff or approval that I will send you a final $150 payment? If it would be easier to speak about this, please call me at ***

Thanks,

***

*** ***

*** Chocolates, LLC

From: Spark Lab <[email protected]>

Sent: Friday, January 29, 2016 6:10 PM

To: *** Chocolates

Subject: Re: Fw: website

Note: Logo and a few other things yet to be done.

On Fri, Jan 29, 2016 at 2:13 PM, Spark Lab <[email protected]> wrote:

Hello ***

I will take a look and get back to you in an hour with the updates.

On Fri, Jan 29, 2016 at 12:15 PM, *** Chocolates <***> wrote:

Hi Ian,

Please see attached documents with pics inserted to be uploaded to my website. I’ve also attached your logos and would like to use the 3rd logo with the fleur de lis positioned above the ‘i’ in ***. Please let me know if you have any questions?

Thanks,

*** *** *** *** Chocolates, LLC

From: *** *** <***>

Sent: Wednesday, January 27, 2016 10:12 AM

To: John Witt; Ian Sparklab Studios; Ian Sparklab Studios; *** ***

Ian G.

10715 Valley Ave N.E. #X126 Puyallup, WA.

p. 425.213.7456

w. sparklabstudios.com

Media Kit http://www.sparklabstudios.com/files/sparklab_media_kit_2015.pdf

SL

Spark Lab <[email protected]>

Sat 1/30/2016 8:01 PM

The fonts being used on your website cost $200 all by themselves. As of today, you do not own legal copyright to any work made during this project. Any copying of design will be theft and actionable. Ian Goodwin On Sat, Jan 30, 2016 at 6:06 PM, *** ***

SL

Spark Lab <[email protected]>

Sat 1/30/2016 7:42 PM

***, I see you have no interest in being reasonable here. I was open to allowing an agreement to be arrange on the over work cost and delays. However this doesn’t seem to be the route you wish to travel. You signed a contract. You owe $500 in over work cost,

SL

Spark Lab <[email protected]>

Sat 1/30/2016 5:45 PM

*** We can come to an agreement on the $500 extended work charge. I’ve worked in this industry for 15 years. I’m well aware of competitors and their products. I know you can probably find someone claiming to do your website for $50 bucks, but the end result

SL

Spark Lab <[email protected]>

Sat 1/30/2016 5:18 PM

Hello *** As the previous email mentioned, rework and long past extended work period going over a month now. Last minute changes to website when work is already completed raises cost, time and resources. The low price of $349 is marketed within a time period

EC

*** Chocolates

Sat 1/30/2016 4:57 PM

Hello Ian, Please explain why you are charging me $500? My understanding is that at time of website completion and my signoff or approval that I will send you a final $150 payment? If it would be easier to speak about this, please call me at 903.441.1992 Thanks,

SL

Spark Lab <[email protected]>

Fri 1/29/2016 6:10 PM

Note: Logo and a few other things yet to be done.

SL

Spark Lab <[email protected]>

Fri 1/29/2016 6:08 PM

Hi *** Website has been updated. New bill emailed covering overcharges across the project. Original deadline is long past. Multiple changes away from original milestones have caused much rework on already completed work.

SL

Spark Lab <[email protected]>

Fri 1/29/2016 2:13 PM

Hello *** I will take a look and get back to you in an hour with the updates.

EC

*** Chocolates

Fri 1/29/2016 12:17 PM

Hi Ian, Please see attached documents with pics inserted to be uploaded to my website. I’ve also attached your logos and would like to use the 3rd logo with the fleur de lis positioned above the ‘i’ in ***. Please let me know if you have any questions?

MO

Microsoft Outlook

Fri 1/29/2016 12:15 PM

Your message to [email protected] couldn’t be delivered. info wasn’t found at sparklabstudios.com. *** Office 365 info Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the

EC

*** Chocolates

Fri 1/29/2016 12:15 PM

Hi Ian, Please see attached documents with pics inserted to be uploaded to my website. I’ve also attached your logos and would like to use the 3rd logo with the fleur de lis positioned above the ‘i’ in ***. Please let me know if you have any questions?

MO

Microsoft Outlook

Fri 1/29/2016 12:04 PM

Your message to [email protected] couldn’t be delivered. info wasn’t found at sparklabstudios.com. *** Office 365 info Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the

EC

*** Chocolates

Fri 1/29/2016 12:04 PM

Hi Ian, Please see attached documents with pics inserted to be uploaded to my website. I’ve also attached your logos and would like to use the 3rd logo with the fleur de lis positioned above the ‘i’ in ***. Please let me know if you have any questions?

** *** *** <***>

Wed 1/27/2016 10:12 AM

Hello Ian, I’m finishing up the full copy content for website a</***>

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