I ordered a paint by numbers in October 2020. Received a tracking number after they charged my paypal and after a month of not having receiving anything I emailed them about it. They told me they do not ship to my country and will therefore give me a refund, and that it will show within the next 3 days. I was a bit disappointed but satisfied with getting a refund. It has now been 3 months since I was supposed to get a refund and I have not received any money back. I have emailed them 6 times about it and every time I get the same exact response saying that they are looking into it. I just need my [censored]ing 28 dollars back into my paypal gosh
Thomas – Feb 10, 2021
You should be able to request a refund on paypal yourself, and PayPal should give it back. I read a different review about this and she said she just requested on paypal directly and hot her money back. Hope this works!
Dominique – Jan 21, 2021
Victim Location 11208
Total money lost $79.96
Type of a scam Online Purchase
They advertised on Instagram. I purchase these products since July 2020, and haven’t even gotten an email or anything.
Nancy – Jan 06, 2021
I just received my glass [censored]in album it’s plastic and everything is facing the wrong way I paid 40 dollars to give it to my girlfriend and it’s assss
Alejandro – Dec 28, 2020
I ordered a reto tv phone holder for a Christmas gift for my son paid the express shipping! Order it Dec 14, 2020 it was supposed to be here before Christmas! I have sent them several emails and have not gotten a response yet! But they took my money out of my bank immediately! Total scam ! Do not by from them! I was out almost $40 and never got so much as a email in return! Scam! Scam!scam! Total 100% rip-off! I wish the police would get involved! I am about half tempted to let my lawyer know what has happened! But I am diffently for sure letting instagram know what kinda of business scam they are letting advise to there customers!
Chad – Jan 13, 2021
Exact same situation. Same order, same date, express shipping and still nothing but a fake tracking number and a charge on my credit card. I will I looked for this info before I mad the purchase. 🙁
Barry – Dec 23, 2020
Ordered an item for $22.95. They gave me a tracking number that was never in tact. After one week of no item at my porch, I sent an email. They requested for my order name, email, shipping address, tracking number, order number, email? (like, what?), and a screenshot of proof of order. I soon get a replay that states,
Thank you for keeping in touch with us!
I will check on this and get back to you once we receive an update.
Listen MARK, I am going to need a refund this very moment. @”receive and update” HUUUUHHHH?
Rebekah – Dec 18, 2020
I got a [censored]ty product from them on Tuesday.It was already broken and not what I imagined.
I want a refund.
Stephanie – Dec 16, 2020
Ordered a product from there and the tracking number is invalid. We all obviously got scammed.
Erika – Nov 05, 2020
Ordered a Paint by numbers. Received an order confirmation and was charged for the product. They sent me an email saying the picture didn’t download. I sent them the new photo and got no response. Sent another 3 emails. They finally wrote back and said they were looking into this. I sent another 3 follow up emails with no response. TOTAL SCAM!
Alisha – Nov 05, 2020
Read some of the other complaints and someone said they had paid with PayPal and are requesting a refund. I am currently in the process of doing the same.
Zachary – Sep 29, 2020
I ordered the paint by number product July 2020. Recieved a tracking number, but the picture was not downloaded. Emailed them over 6 times immediately after purchase. Finally, recieved a recieved a response requesting download. Sent the download. Still did not recieve product after one month. The only way to contact them is through email. The tracking# shows package as delivered, however, I have not recieved anything. Emailed them another 6 times and have not received any response. I have also noticed they no longer have the paint by numbers listed on website and the help email address is no longer there.
Kevin – Nov 05, 2020
Same. Exact. Story :
Amy – Sep 24, 2020
I ordered a glass album cover about a month ago and it shipped over 3 weeks ago and still nothing. Dam.
Jose – Sep 24, 2020
Also my bank statement doesn’t show any charges so
Kelly – Sep 17, 2020
Bought one of their products on August 22nd 2020. $14.99. Took the money out and then no contact. I emailed them more than 4 times but no reply. Thankfully I paid using paypal and will get my money back.! be careful of such scams!
Brittany – Sep 01, 2020
Victim Location 12401
Total money lost $19.99
Type of a scam Online Purchase
I purchased a personal paint by number from a website. They have been advertised everywhere so I tried this website that was linked through Instagram. They took my money and gave me a tracking number but I have not received the product. I have been trying to contact the website using the only email they give. After 6 attempts and over 30 days later they say I have to re send the picture to complete the order. At this point since my order was never made I asked for a refund, refund policy states if order was not made then refund is applicable. They have ignored my email and no response. Very little information on the website just products that have been seen in Instagram ads. I lost money and have to change my bank information.
Blake – Sep 24, 2020
What’s their email
Kayla – Aug 19, 2020
Victim Location 21060
Total money lost $37.99
Type of a scam Online Purchase
On July 20th I ordered a paint by number from the galaxy products, it said it had shipped but you can’t track it, there’s no number to call them and we’ve emailed them like 6 times and they won’t answer they respond to other people on Instagram comments but when I commented about our experience they deleted it and still wouldn’t answer us. I’ve messed them everywhere and they won’t answer, I’ve asked for a refund and we haven’t gotten it.
Lawrence – Nov 05, 2020
Did you pay with PayPal? I have the EXACT same story. I’m working with PayPal to request a refund.