We took a trip to Cancun to celebrate a birthday. We booked at Chic by Royalton. Things quickly went bad from the time we arrived. The room wasn’t what we paid for, it was dirty, & the staff & management were very rude & unaccommodating.
We got pushed into listening to a timeshare spill that took an entire day of the trip.The English was not great, and I was very confused thru half of the presentation. I told the girl we had the presentation with how unhappy we were and disappointed with the accommodations, and she offered to take us to Royalton Bravaro, and get us better accommodations. So we went. Next thing I know we being told they can change us to ROYALTON Bravaro, no charge. The catch was to purchase the time share. We were promised the time share would be a great investment for our future. With hesitation, Ms. Cruz & I not really fully knowing what the terms were, in order to get moved and actually enjoy the trip we agreed. We didn’t get an explanation of how the timeshare could be used fully, or any info about rolling points. This was done on 10-24-18. I was charged $7395.00 that day. Contract of $510.00 by the 1st of each month, Bit $613.10 comes from my account. I have paid a total of $22,109.40 to date. I have told them I want to cancel, I have explained to them many times we did not understand how any of it worked or what we actually signed. We HAVE NOT used the timeshare.