I found these movers on Kijiji, and the person I was in contact with (named Ryan) gave me a quote of $45/hr for two movers and a one time fee of $45 for the truck/fuel. No other fees were mentioned. They also said I could book for only 1-2 hours as I would not require much more than that for my one bedroom apartment.
The movers showed up late, unapologetically and forced a contract on me without giving me time to review it before starting to move my items into their truck. I felt pressured to sign right away because I had reserved these movers, however the contract itself is very convoluted. I was required to give a $250 deposit in cash prior to them starting the move and had to pay for a minimum of 4 hours at a rate of $45/hour per mover (so $90/hour). I tried to call the manager to get clarification, however the man on the phone was quite rude and flat out lied to me saying I would be reimbursed from the amount not used from my deposit once the move is finished if it’s under the 4 hours. At this point the movers already started loading my things into the truck so I felt I had no choice but to sign. An additional deposit of $150 was then enforced on me after all of my items were already loaded into their truck. They only accept cash as payment, so I had to get more cash as at this point all of my things were being held hostage.
After receiving this second deposit, they stopped at a gas station before moving my items to the new apartment, where their manager gave them a final bill for me to pay with extra fees (of course only in cash). I was not expecting such a high bill, so didn’t have all of the cash on me and they would not move from the gas station until the received the rest of the cash. Once I was able to get the cash to pay them, they finally started the truck to move to my new apartment.
The "movers" sent did not work well together, making me feel uneasy about the safety of my items. I was even worried about the health and safety of the movers themselves, as one of them was constantly winded and coughing throughout the move, barely able to tolerate wearing a face mask. He mentioned he was diabetic and didn’t even want to take on the job.
The movers dropped some of my furniture, causing dents in my dresser drawer, and they dented the walls in several areas in the property they moved my furniture to without any remorse. I contacted the manager to receive reimbursement to fix the walls, however have not heard back from them (no surprise there). They claim they charged me for insurance, and even charged taxes without any GST number, however I do not expect to receive any compensation for the dented walls.
Do NOT book with anybody on Kijiji or elsewhere with the subject line on their posting of "LOW COST MOVING $45/HOUR – INSURED AND RELIABLE"