Victim Location 41092
Total money lost $77
Type of a scam Online Purchase
You will never get a full refund if you need to return items. Buyer beware!! After purchasing $85 worth of clothes and discovering its ill fitting and cheaply made clothing, I contacted customer service via email to initiate a return and refund. In the email exchange, LuLucurve responded three times discouraging me to NOT pursue a refund. In one of these responses, customer service said "Would you accept to keep (the items) without return and re-purchase other size or style for $15 per item with shipping included?" I realized this "business" was trying to get me to buy more products to continue with their scamming.
In two other responses, Lulucurve said "If you want to return it for a full refund, you will need to send your returning products to our warehouse in China and pay shipping cost by your own,it maybe cost you almost $30 for one item and some where maybe need more.And it will be a long time before we received the package. Therefore ,we are not suggesting you to return the item back sincerely. Could you please accept to keep the products if we offer you a 10% refund and 10% off discount code?"
Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address."
So bizarre. $8.54 I was rewarded for as a refund. Really? How kind of them to give me 10% of my purchase? What legitimate company does this?
Shame on me for not reading reviews before ordering. Shame on this bogus "company" for scamming people. I will NEVER buy or recommend LuLucurve.