Victim Location 10039
Total money lost $36.85
Type of a scam Online Purchase
I purchased some skin care products from lux skin website and receive an “order confirmation” via email then was awaiting the tracking details in another email but then it never came. I then decided to email, Facebook message, and instagram message them inquiring about my order and tracking and all I got was excuse after excuse and the run around. Still no package. After my patience ran out, I contacted them again on all 3 contacts to ask for a money back refund, I again got poor excuse after another. They even said they already refunded me my money and they never did because my bank account did not reflect that! And it had been well over 10 business days since then and my bank never received the claim either so my bank is not at fault. Lux skin are scammers, deceivers, thieves, & frauds! Please put them out of business! They must be stopped tricking people out of their hard earned money! Thank you