aMy brother-in-law went to the website wwwbmwnbb.com and purchase an item from the site. They call him after the first payment was submitted and say the payment didn’t go through so they told him to run a checkout again. Then told me that didn’t go through so I gave
them my debit card over the phone which then they ran it two times after the initial two payments. So I was charged $99 four times. Once he realized this was a scam he tried to contact Paypal to have the transaction cancelled. He had a difficult time understanding what the Paypal representative was asking of him because of the reps heavy accent. In desperation he contacted his bank and didn’t get anywhere there because the transaction was done with a debit card through Paypal and the bank was not responsible for the charges/fraud. That’s when he went to me to ask for help. Since I work as a computer consultant and am very familiar with purchasing online as we scammed myself last year I assisted him in getting a refund from Paypal. Initially Paypal "dispute resolution" favored the seller/scammer, because Paypal concluded the shipment was delivered. Obviously the seller lied to Paypal and sent Papal some bogus proof that they sent the shipment to my brother’s address and Paypal believed them. Then when I showed Paypal the real Intranet tracking report and it showed it was going to a different address, same city but different address, Paypal changed their mind and said for the first transaction out of the 4 transactions would be refunded. We’ll wait and see. In the meantime I’m arguing with Paypal because they want me to go through the same process with the other 3 bogus transactions. Which any smart individual would deem this is a waste of time since the merchant is a scammer and already show that they lied. So Paypal is just hoping that buyer like my brother would just give up and go away. Paypal is not taking the responsibility for making it so easy for scammers to accept payment over the Internet without little proof of identity.
Paypal is not easy to deal with. Their setup makes scammers get fund easily because the scammer change email addresses often on their fake website so Paypal have a difficult time of tracking them. The scammers know the Paypal process for "dispute resolution" so they circumvent around the system and whatever Paypal fraud detection if they have any is not picking up these spike but stop these scammer from massively taking in payments one transaction at a time. The scammer generate a first class mail to obtain and report shipment using tracking number through USPS, UPS, and FedEx but mostly USPS because a first class mail is the least expense way they can pay for a shipment with a tracking number. They’ll reuse at least USPS tracking numbers to reduce their "operating cost" because the USPS system doesn’t have the mechanism to disable a tracking number once it as been used. So the scammers use the tracking number over and over again or until the tracking number becomes bad or expires.
This is one reason why people are receiving "Chinese seed packets" but they could be receiving any number of small packages or questionable mail just so the tracking number will show that the item is "deliver" to the city of the buyer. That’s what Paypal uses to deem that the seller properly sent a shipment. A tracking number showing that it was delivered to the intened city. At this point Paypal will favor the seller as a completed transaction. Now whether you get a box of rock or our item, Paypal doesn’t care. That become a dispute between you and the seller. At this point they prefer to wash their hands off of this transaction. Initially the tracking system of a package in only shows that it’s received to the city and no specific data shows it went to the actual intended address. You’d need to request an Intranet report at least through USPS to show that the tracking number is going to a different street address. In this case we receive three tracking number all showing that it was "delivered" to the correct city. But the Intranet reports showed it went to three different street addresses.
Timothy – Jan 22, 2021
Victim Location 42349
Type of a scam Tech Support
Called and told us that $300 would be taking out of our account for a product when we try to call back they asked if we had computers or laptops we said no and they hung up on us we continue to try to call back but they kept hanging up
Cole – Aug 28, 2020
Type of a scam Other
Someone called claiming that they were from Best Buy and that if I didn’t follow there instructions $580 would be deducted from my account for computer services. The number was from Texas. I ended up hanging up on him.
Robert – Jul 31, 2020
Victim Location 33804
Type of a scam Other
Complaint on social media for those people who have had bad experiences with Best Buy customer service or product ordering. Blog said to call "corporate" number for complaints. (888-237-8289). Call is answered "Corporate Offices" by a man with a very distinguished sounding diction. In my case the man said his name was "Richard Schwab".
The man listens to your complaint and then says he will compensate you. He then provides his name and "direct dial" phone number. (800-759-6417 x 7000) He instructs you to go to a Best Buy store and call him when you are outside of the store. He then says he will give you 10-15% off your purchase, overnight shipping, and other perks for your inconvenience. He will tally up the ‘perks’ and give you an approximate dollar amount of the refund for your inconvenience.
He says he does not want to inform the store about the issue and asks that you do not discuss it with the store employees. He then instructs you to go inside the store and purchase gift card(s) and call him back. I called bull[censored] at this time and did not go inside the store and purchase gift cards. I would assume that he would then ask you to give him the gift card numbers so he could process your discounted purchase. By that time, you’re too much of a sucker and have already lost the value of the gift cards.
Don’t fall for the scan from this scumball!!!
Marc – Jun 29, 2020
Victim Location 79501
Type of a scam Tech Support
This person calls me ;has an Indian accent and is telling I’m gonna be charged $399.99 for the geak squad and and something I never ordered. They were trying to get me to open my computer so they could take control and get more information. When I told them I was calling Best Buy they hung up on me. They didn’t get any info from me but they keep trying to get me to give them bank according info or credit card info. They didn’t get anything from me and now when I try to call the number they called from it says it’s a non working numbers
Victim Location 67209
Type of a scam Credit Cards
I received phone message telling me that my credit card was going to be charged for a yearly subscription. To call them back if I didn’t want to continue my subscription for computer service. I have no such service so I called the number back. I was told that they were going to use my bank account number. I told him Best buy has never done any work on my computer and I want to know what numbers that they have. He hung up on me.
Victim Location 75501
Type of a scam Identity Theft
Email from someone claiming to be from Best Buy saying a strange IP address is trying to login to my account. When I clicked on the update information it took me to a page wanting me to enter my credit card number and my social security number. That reised a red flag so I called the corporate office and they said it was a scam.
Victim Location 71225
Type of a scam Online Purchase
I purchased my appliances through the bestbuy.com website earlier today 1 pm and received a call around 7 pm from a "best buy associate" wanting to verify my order. She verified my address and then goes to ask me to verify my date of birth. I immediately tell her I’ve never done this before and that I will call best buy customer service since my order will be placed on hold until I give out my personal information. I call 612-292-9000 back and it’s a disconnected number. I go online and it’s a verified fraudulent number. So I then call best buy customer service and report this but the guy tells me I don’t see where anybody from best buy has tried to contact you. Im also told best buy doesn’t give out their customers private information and that best buy would only have access to my number/address. I will be going to my bank tomorrow to close that card account. I don’t feel safe buying from their website and I hope this helps someone else.
Victim Location 48310
Type of a scam Tech Support
I received several phone calls from 1-914-xxx-xxx6 by an Indian man claiming to be a Best Buy employee. He said he needed to get into my computer in order to give me a "refund" for computer tech service I received (which I did not receive). I did not comply with his request and I asked for a manager. A "manager" came on the phone and asked once again to get into my computer to issue me a "refund." When I told them they were a scam and I was going to report them, they got irate and yelled expletives at me. I promptly hung up the phone. They continued to call my phone, again and again, which I did not answer, but I blocked their number from my phone. I called Best Buy to report the fraud and would like to tell the BBB about this so they can warn others not to comply with these people.
Victim Location 06850
Type of a scam Sweepstakes/Lottery/Prizes
Googled Best Buy. Clicked Best Buy.com and was taken to quiz page to see if I was a winner. Told me I won $1000 gift card.
How did they use Best Buy.com URL?
Victim Location 53012
Total money lost $152
Type of a scam Debt Collections
I purchased a new computer at Best Buy in Grafton. I was prepared to pay for it at the time of purchase. The associate told me about their free financing promo. I opted to take advantage. We started to receive statements asking for monthly payments. I ignored them believing that they were in error. Then we began to get collection calls. After speaking with a collection rep, I found out that there was no such promotion and payments needed to be made. I then paid for my original purchase in full. They then assessed a late fee of $52 and began a barrage of automated calls. I talked to their associates and explained my situation. They would do nothing. I am now forced to pay them $152.00 just to make the calls stop. In my opinion, this is legalized extortion. I will NEVER walk into another Best Buy store and will do my best to warn others of my experience. Bad business!
Victim Location 36606
Type of a scam Other
I had ordered a PS4 limited edition that was said to be "AVAILABLE" to pickup the same day. When I payed and ordered for the product I get a notification that its NOT available and the next location to pick up my item is in another State I HAVE BEEN ON THE PHONE WITH THE COMPANY, TALK TO CHAT REPRESENTATIVES AND ALSO HAVE GONE IN A BEST BUY TO SEE HOW THEY CAN HELP ME. THEY EVEN AGREED WITH ME THAT IT WAS WRONG THAT THE WEB SITE SAID THEY HAD IT AVAILABLE WHEN THEIR SYSTEM SAID NONE. WHEN I WENT TO THE WEBSITE TODAY IT SAID "AVAILABLE TODAY" AT THE SAME LOCATION. again THE SAME GIMIC AND FALSE HOPE. I HAVE BEEN EMOTIONALY UP AND DOWN WITH THIS PRODUCT. WHEN I TALKED TO THE REPRESENTAVIVE SHE TOLD ME "SHE CAN SAY THAT MY PRODUCT IS NOT BACK ORDERED I TOLD HER IT IS IM SEEING IT RIGHT NOW" I HAVE IMAGES AND PICTURES WITH TIME STAMP.