First Energy Reviews - First Energy Scam or Legit

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Tracy – Feb 25, 2021

Victim Location 43558

Type of a scam Utility

Received a phone call that payment had not been received and numerous shut off notice were sent and shut off would occur in 45 minutes. Needed to go to first energy to make a payment however the closest one was over an hour away so you could go to a Dollar General, family Dollar or speedway to make payment. Inform to call as soon as you got to one of those locations And they would walk you through the payment

Richard – Feb 18, 2021

Victim Location 44109

Type of a scam Utility

My brother lives in Arizona. He received a call on his cell phone about my bill. I rent his home in Cleveland OH. The caller ID showed First Energy 203-427-0619. The caller told my brother that he needed to make a payment right now or the electric would be shut off this afternoon. My brother asked how do I know this is not a scam. The caller hung up. They were targeting my brother. The caller did not give a specific amount. I don’t even have First Energy. I am reporting the scam call.

Zachary – Mar 11, 2020

Victim Location 43604

Type of a scam Utility

Received a call stating that $850 deposit for Smart Meter had not been paid & utilities will be shut off if not paid within 1 hour. Need to go to a location in Akron and call them at 800-642-7940 when arrive there.

Joseph –

Victim Location 43614

Type of a scam Utility

First Energy they have been calling daily using different caller ID, from Hospital to Attorney and local phone numbers. The last one was a local Hospital.

I have advised them I do not do business with company’s that do not follow the do not call register. They advised me they would call me daily until I sign up. Heavy foreign accents . If this is not First Energy but scammers, I would hope First Energy is doing everything they can to shut them down.

Katrina –

Victim Location 43566

Type of a scam Utility

I received a phone call and caller ID did say First Energy so I answered to be told that they were 45 minutes out from shutting electricity off due to non-payment (we are on autopay so it’s paid automatically and has been for YEARS) so I argued with them. They insisted that we pay the past due balance and let a "financial investigation" happen to reimburse us at a later date. Also said that we’d get one month free service if there had been a mistake (dead give away that it was a scam). I continued to argue and was told to show the technician who was to do shut off the proof of payment, and that the "Financial" department would call to collect information on our payments. The technician never showed, I never received a call from anyone to do an investigation of payments. I decided to call again since it was more and more like a scam so that I could get as much information on them as possible. Afterwards I called the Toledo Edison number that I deal with regularly as a property manager and confirmed that it is a scam as we thought.

Margaret –

Victim Location 44473

Type of a scam Phishing

Robo call- Hello this is a public message for all First Energy electricity customers. First Energy was previously known as Cleveland Illuminating and Ohio or Toledo Edison if you have not missed a payment in the last 6 months then you may qualify to receive up to a 15 percent reduction on your electric bill please press 1 on your phone now to speak to your account representative again press the digit 1 on your phone now to receive up to 15 percent discount off First Energy bill

Ivan –

Victim Location 44473

Type of a scam Phishing

Robo call- Hello this is a public message for all First Energy electricity customers. First Energy was previously known as Cleveland Illuminating and Ohio or Toledo Edison if you have not missed a payment in the last 6 months then you may qualify to receive up to a 15 percent reduction on your electric bill please press 1 on your phone now to speak to your account representative again press the digit 1 on your phone now to receive up to 15 percent discount off First Energy bill

Timothy –

Victim Location 44833

Type of a scam Utility

The phone rang at my work, It was a recording. The recording stated the call was from First Energy and our electric service would be disconnected in 30 minutes due to a past due balance. We have local city utilities first of all. I tried to call the number and got a all circuits busy. Tried the number again later and got recording, hit number to find locations and hours near my location, a man answered and asked how he could direct my call, when I told him he proceeded to say rude vulgar words in response. I hope these scammers get tracked down and busted. Thanks

Natalie –

Victim Location 44473

Type of a scam Phishing

Robo call- Hello this is a public message for all First Energy electricity customers. First Energy was previously known as Cleveland Illuminating and Ohio or Toledo Edison if you have not missed a payment in the last 6 months then you may qualify to receive up to a 15 percent reduction on your electric bill please press 1 on your phone now to speak to your account representative again press the digit 1 on your phone now to receive up to 15 percent discount off First Energy bill

Manuel –

Victim Location 44119

Type of a scam Utility

The past five days I have received several robocalls on my landline. I always answer the call. The call states we are calling about your electric bill. As a First Energy Client you may be eligible for a discount or rebate of some type. Another message states something about my latest bill. It states if I do not want to be contacted to press a certain number. I do not press a number I just hang up. I do not know what phone number they are calling from. I do not have First Energy. This does not apply to me. I do not have caller ID, I wanted to report the call.

Mary –

Victim Location 44473

Type of a scam Utility

Robo call- Thank you for being a valued customer of the illuminating company which is also a First Energy company the following is an important update regarding your account starting this month all current customers that have not missed a payment in the past 6 months will now be eligible for a discount of up to 30 percent from their monthly bill if you would like to check your eligibility simply press 1 on your phone now

Brittney –

Victim Location 44473

Type of a scam Utility

Robo call- Hello this is a public message for all First Energy electricity customers. First Energy was previously known as Cleveland Illuminating and Ohio or Toledo Edison if you have not missed a payment in the last 6 months then you may qualify to receive up to a 15 percent reduction on your electric bill please press 1 on your phone now to speak to your account representative again press the digit 1 on your phone now to receive up to 15 percent discount off First Energy bill

Tanya –

Victim Location 44473

Type of a scam Phishing

Robo call- Thank you for being a valued customer of the illuminating company which is also a First Energy company the following is an important update regarding your account starting this month all current customers that have not missed a payment in the past 6 months will now be eligible for a discount up to 30 percent on their monthly bill if you would like to check your eligibility simply press 1 on your phone now

Bethany –

Victim Location 44473

Type of a scam Phishing

Robo call- Hello this is a public message for all First Energy electricity customers. First Energy was previously known as Cleveland Illuminating and Ohio or Toledo Edison if you have not missed a payment in the last 6 months then you may qualify to receive up to a 15 percent reduction on your electric bill please press 1 on your phone now to speak to your account representative again press the digit 1 on your phone now to receive up to 15 percent discount off First Energy bill

Nichole –

Victim Location 44278

Type of a scam Utility

Imposter called our business stating our electric would be turned off within the hour as we had not responded to a "discrepancy" of a bill that was unpaid in October. Because our account is on Auto-pay, we knew something was wrong. They demanded that someone from our office come to South Main street in Akron to pay $490 to avoid shut off. We immediately called the number on our First Energy Bill and they confirmed this was a scam.

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