Janit Company – Cuztomboxgifts.com

Janit Company – Cuztomboxgifts.com Scam or Legit? Check Janit Company – Cuztomboxgifts.com Reviews below.
Oscar – Feb 17, 2021

It is not a complaint I did not mean to order so much. I need please the $45 cancel. I will be in trouble if not

Dale – Feb 12, 2021

I ordered a cheetah queen size comforter and pillow shams for my daughter for Christmas. I ordered in November. I received a sleezy cheep piece of fabric in January. I immediately contacted the company. They asked me to send them a picture of it. I did. They sent me back an email apologizing and said they would give me a 15% coupon off my next order. I told them that I just wanted my money back. I haven’t heard from them since after several attempts to contact them I will never order from them again!

Olivia – Feb 10, 2021

I ordered a curtain order number “custom got 66865” in January and got an email that said
“ we’re getting your order ready to be shipped. We will notify you when it has been sent.”
here is it is over 3 weeks later and I haven’t been notified or have emails replied to.

Candace – Feb 08, 2021

Ordered 2 quilt blankets for chemotherapy.
Not at all a quilt more like a cheap light duvet.
Color is not as appeared on website either-purple color on website but rcvd more of a black color.
I have sent several emails to receive return info and still they want me to pay to ship back when it took almost 2 months to receive.
Paid $89.95 & $63.96. I’m beyond pissed! Now no blankets for chemotherapy and out of $153.55.. DO NOT BUY

Added pics to show the big difference in color and how thin they are. Definitely not a quilt

Jennifer – Feb 05, 2021

Ordered A Unicorn Astronaut King size bedding set in December and just received it. Very, very disappointed in the item based on the cost. I’m considering sending it back and filing complaints with both the BBB and PayPal. BAD BUSINESS. No wonder you begged me to not file complaint or as for a refund.

Steve – Feb 08, 2021

PayPal don’t care if you rcvd it. I tried to complain with them and they sided with the company.

Rafael – Feb 05, 2021

Victim Location 43215

Total money lost $89.95

Type of a scam Online Purchase

I am trying to add a report to the ScamPulse.com Scam Tracker for Cuztomboxgifts but the page won’t load on any of my devices. I also purchased from this company. I didn’t receive the product until today. It was well over a month past the ordering date. The product was supposed to be a rug but is more the material of curtains. According to their return policy it can’t be returned. You have 30 days from the purchase date even though I just received the item today. I have requested a full refund from the company. Any help is greatly appreciated. I paid $89.95 for this item.

Marie – Feb 02, 2021

This is a fraudulent charge. It has been reported to my bank and to PayPal. Refund $279.80 immediately for transaction number 4x236932s1741033h. From your submissions, I see you are scamming many people.

Erin – Jan 22, 2021

Ordered a comforter in
November still don’t have it! I want my money back

Cassie – Jan 30, 2021

JANIT COMPANY LIMITED make a complaint to PayPal

Taryn – Jan 20, 2021

Orded a blanet in late nov.They are taking my 12.49 per week.No item yet.Can i get my money back

Brett – Jan 17, 2021

Scammer’s website secretboxgifts.com

Scammer’s email [email protected]

Country United States

Type of a scam Online Purchase

Initial means of contact Email

I made a purchase back on December but they are using now a new brand name secret gift box. They offer refunds. But it is not true I ordered a dishwasher cover but I did receive a bad printed big sticker. I tried to contact them through their email with no luck. I reported to bbb.org aunt call PayPal because all the transactions are through them. PayPal is going to help you to get your refund. You need the transaction number which it is in your bank account/credit card charge.

Jerome – Jan 30, 2021

I already got an emal from paypal The case is closed in my favor. Full refund. The problem that the money is going back to my card I used for the purchase but it is already cancelled (BBB.org recommendation) I need to call my bank to see the process. But I am very happy because this company don’t have the right to sell lying and scamming 😁

Priscilla – Jan 16, 2021

I ordered 2 comforters for Christmas on 12/4 still haven’t received the comforters and the tracking number is not working. How do I contact the company

Wesley – Jan 15, 2021

Ordered a name brand Queen size linen set; received a knock-off item that was too small for the bed. Their published refund policy allowed a return for a refund within thirty days. When I tried to invoke this policy, the company flatly refused and instead offered me a discount on a future item. It took me 3 months to get Citibank to finally refund my money. This company is based in Asia and will not allow you to return an item. I would avoid at all cost. They sell products that have the same names as products on established web stores, but the items are fakes. Also see their Better Business Bureau review; its abysmal.

Sheila – Jan 14, 2021

Purchased something the beginning of dec I still have no product or tracking number

Katie – Jan 07, 2021

I ordered a comforter set back in September, never received it. I disputed the charge on my credit card, they credited my account. As of Tuesday, Janit is still trying to collect $159.90 from me. The comforter came with a free throw, I received that, I returned it with a note that I haven’t received the comforter and to cancel my order. I know they received it because they had to sign for it, I included my phone number and ask them to call, I sent email after email no response.

Misty – Jan 07, 2021

I wish I had seen these comments before! After 3 months, I finally got the shipment. I had paid $36 for a full-size, sturdy dishwasher magnet. What came in the mail, with no return address, was a sticker. Yes, that’s right. I said STICKER. It was paper-thin and only half the size. There’s no way I’m going to put a sticker on my brand-new stainless steel dishwasher. I can’t believe I paid $36 for a sticker that’s worth about a dollar.

Gregory – Jan 30, 2021

Same case here a sticker and also damaged. You should send this case to PayPal even if you do not have an account with them you may did the transaction through them. Get your full refund because this seller is a scammer. More than 60 complaints with bbb.org This seller uses different websites but the real name is JANIT COMPANY LIMITED

Hector – Jan 04, 2021

I order 2 tumblers and paid 54.85 and have not got my merchandise..
They keep stating it’s been shipped but DHL has no record of it or USPS doesn’t either.
The tracking number shows nothing on it. I ordered several tumblers and received them but these last 2 haven’t received. They sure got my money.

Ramon – Jan 04, 2021

I’m having the same problem and can’t get anyone to reply to my request for refund.

Ashlee – Jan 04, 2021

Victim Location 51601

Total money lost $125.91

Type of a scam Online Purchase

I ordered queen size bed set. As soon as I placed the order I noticed they immediately took money out of my account saying I ordered two when I didn’t. there is no phone number to call. the email [email protected] on their contact message thing is either bogus or they just don’t reply even though they swear they want their customers happy. I ordered in November but still haven’t gotten or heard anything. 

Kurt – Jan 03, 2021

My experience is the same as everyone elses’. I paid $90 (black Friday half off $170) for a quality CARPET area rug. Stain guard, color fast, no fading, durable carpet for many years/cleanings. As shown and described on their site. I got a faded color copy of the rug printed on a paper thin fleece-like scrap of summer pajama material. They have 100% negative reviews. 100% of their customers would give them negative stars if they could. Which means they have a unanimous rating of 1 star. Which I hate to call a rating because that would imply that these are merchants. THEY ARE NOT MERCHANTS THEY ARE CRIMINALS. The reviews are really the collected voices of outraged victims- with no justice system to turn to. No entity controlling browsing and internet traffic or domains, and no electronic funds transfer service who gives a [censored] to shut them down. STOP giving them priority in google searches. Does it not matter to google what they do as long as they get a cut of the take for giving them priority in google searches.? PayPal, Venmo, Visa, MC … Start rejecting payments/purchases to this store.

Micheal – Dec 31, 2020

I orderd 3 blankets from you guys and they are paper thin nothing that looks like the picture, very 😞 and disappointed.
These blankets are not good for anything

Daisy – Dec 30, 2020

Victim Location 78613

Total money lost $49.95

Type of a scam Online Purchase

I placed an order through the website. I never received it. I tried to contact them after a month at the contact information they supplied, but the email messages all bounced back. When I searched for them through google I was directed to this page to report them because they were not a legit business.

Clayton –

I ordered from these people. I ordered a dachshund area rug. It came. First of all they said it would be delivered by DHL. No such thing. It came by regular mail in a bag that has had the air sucked out of it and all folded up. When I opened it up it was nothing but a piece of [censored] nothing that I would lay on my floor and be proud of. That is what I wanted as I love dachshunds. First of all it wasn’t even the print that I ordered not even close. did they care no they sent a piece of crap. What it reminded me of was those moving blankets they put around furniture to keep it from being scratched. So I got ahold of them right away & then got PayPal involved. I wanted to send it back & I wanted a full refund as it was not as described. and I wanted to send it to the warehouse in California but no no you can’t do that it’s got to go to China and it Has to be mailed back at the post office and it cost me 60 some dollars to mail it back to them before I could get my PayPal money back. To send it back that’s where they get you as it has to go to China. they go by the size the weight and how far it’s going and God for bid they let you send it to the warehouse because that’s closer and cheaper. They are not a nice company they are not a good company they will screw you over royally. I should’ve read the reviews but I did not but I wanted that rug so bad and I could not even get that they will screw you over big-time I don’t think they care what they’re doing as long as I get the money and when they said DHL will deliver I expected a rug with a rubber backing on it all rolled up in a roll and here it comes all flattened out in a plastic bag with the air sucked out of it and I thought what the hell when I looked at it.
Please don’t buy from this company. A terrible experience.

Edward –

Cheesey blanket received! Ordered 2 blankets 2 soccer ones totaling 80.90. 1 is ok but not as described, the other one was a baby sized blanket, supposed to be for a 7yr old! Ugh
This company is not from USA, do not purchase, they sell crap!

Melody –

Scammer’s website Cuztombocgifts

Scammer’s email [email protected]

Country United States

Type of a scam Online Purchase

Initial means of contact Not applicable

On Dec. 8 I ordered 4 fleece/Sherpa blankets for my children (son, daughter, son in law and daughter in law for a total of $191.84. I received one yesterday and it was a piece of fleece not even cut along the design. No way to contact them to correct this. What a terrible thing to do to people. All were Christmas presents.

Jesse –

I’m so disappointed! I ordered a blanket and shams about a month ago. I was supposed to get a tracking number. That never happened. I wish I would have looked at these comments ahead of time! Live and Learn!

Kathleen –

I have not received item no tracking number sent ?

Julian –

This company is horrible. I.ordered a t shirt on dec 3rd for my don for Christmas. The item is still not here after numourous emails sent. They obviously do not follow through and have sub standard merchandise. Awful

Summer –

I ordered two fleece blankets. One by mistake. The blanket isn’t made of the fleece material I thought it would be. The black of it is white. I want to return them and get my money back.

Jerry –

I order a John Deere fleece blanket. It wasn’t what I thought it would be. There is no return information for this company. Actually I mistakenly ordered two. I have filed a complaint with the company through my credit card. PayPal won’t do anything because I haven’t officially paid for it. I am going to return both blankets.

Grace –

How officially paid? You need the transaction number which is in your bank account and make a claim again through chat to PayPal. They starting to know this scammer. They know it by JANIT COMPANY LIMITED
Also make a complaint to BBB.org to stop this seller as soon as possible

Krista –

I ordered two real look like Dolls. They never came then finally they come they were nothing like what I ordered. They were about 4inches long stuffed Dolls. They did not come with clothes or gift box. Filed a claim with PayPal and they closed the case. I paid 59.99

Shawna –

Exactly the same as the other emails I ordered a bedding set on 23.11.20 ..tried to contact email bounced back..no reply apart from confirmation of order and money taken by PayPal …Lesley v

Tyrone –

Ordered drapes on 11/28 and have heard nothing from this company (Janit / Cuztombox Gifts.) When using the support email listed on my receipt, the email bounces back saying that it is an invalid address. I cannot reach them to find out about my order and I have not received any tracking information, eventhough they said the item ships within 7 – 10 business days. DO NOT ORDER FROM THIS COMPANY. I am ready to file a complaint with PayPal.

Jillian –

Well… I wish I would have seen all of these complaints before I ordered from this company. Aforable cup for my mom for Christmas and its been over a month I guess its just not coming? I’ve reached out in everyday I can and nothing. I’ve searched the “order number” on fed ex ups usps nothing! It basically doesn’t exist. What a shame.

Raquel –

Browsing blankets, and Janit automatically ordered over $500 of merchandise on credit card/paypal. Contacted PayPal immediately to dispute. They said it could take 7-10 days to observe

Jesus –

Victim Location 87112

Total money lost $140

Type of a scam Online Purchase

I had ordered a quilt and a comforter mid-November. They sent me an email saying it had shipped and gave me a tracking number over a week ago. The tracking number doesnt track and my emails to them come back "undeliverable." After reading reviews online I realize that it’s a scam and I wont be getting the items. The return policy also states that no refunds will be given

Jacquelyn –

Victim Location 01757

Total money lost $40

Type of a scam Online Purchase

I ordered an item from Cuztomboxgifts. Never received. Have tried to send emails but they come back unable to deliver. No phone number given to contact. Out my $ and no item

Robin –

I ordered a blanket for my daughter on November 16, 2020. I have not received it. No one will return my emails when I tried to email them again today it told me the email address was invalid. Would like my money back. Do not order from this company.

Katelyn –

I ordered a “rug” for my daughter September 23. I received an invoice via email that said they were charging me for 3! I tried to cancel the order. As soon as I asked for the order to be canceled and a refund given I quit getting emails back. The three rugs were sent and HORRIBLE quality! I have been trying to send the rugs back and get a refund. Have even started a dispute with PayPal. I have been directed to send to a false address to Hong Kong- $400. Now trying to get PayPal to understand my problem. They are not helping at all. I will be reporting PayPal to the BBB for helping scammers get away with money. Totally unacceptable. Below are the email exchanges and the pictures of the “rugs”. I am livid with PayPal and Janit.

Henry –

hello my name is nicole miller i orderred an area rug on september 27 transaction #7sj6038v68374127 i did receive a carpet but not what i ordered how can i get the one i ordered [email protected] mail,com

Erin –

You can’t. They are fictitious products advertised on this site. You got exactly what they intended you would get before you even placed an order. It’s what everyone gets. These are not merchants they are criminal scammers and they have the support of Google and paypal and venmo…

Lucas –

After 1 month of ordering my blanket I rec’d the WRONG item. Not only was it the wrong item…the printing is cut off! I’m so angry…no return label and no one answer’s the email. I can’t even give it as a gift…DO NOT BUY FROM THIS COMPANY!

Lawrence –

You didn’t “receive the wrong item. you got exactly what they intended for you to get when you purchased the fictitious item. This is a blatantly obvious scam and paypal is complicit and just as accountable for the criminal fraud that has been going on for several months. Since the resolution process only supports the criminals demands that the victim pay an outrageous return shipping fee before they will consider a refund. They obviously have not invested a moments time into actually “reviewing” any facts of the cases against Janit Company Unlimited. If they simply READ the complaints and information offered up as evidence, clicked on any of the links I included in my report or did a quick search on Cuztomboxgifts.com complaints and reviews- they would reveal all they needed to know. That these are not merchants. They are criminal [censored] in the business of blatant obvious fraud. Without a shadow of a doubt. No one could be stupid enough NOT to know what’s going on in a matter of moments. Perhaps paypal is receiving a cut of the take for their support in this scam. If they are not getting a cut then they are [censored] and all their buyer protection claims are worthless.

Lee –

Victim Location 30473

Total money lost $54

Type of a scam Online Purchase

I ordered a comforter set and haven’t gotten it.

Stacey –

I ordered 2 rugs on November 3rd, 2020 and finally received 1 on November 27th. This rug is so cheap looking. I have sent an email to them but as of yet, have not heard back from them. Each rug was 49.95. I would not buy from this company, I know I never will Again.

Anne Snearly

Pamela –

Scam. I paid $70.00 for a rug that is of very poor quality and the wrong color. This company should be shut down. Their return policy is very limited. I would never buy anything from this company again. This was supposed to be grey and black and tan. Instead it is tan black and green.

Martin –

Same as everyone else, bought a $69.95 “rug” that was just cheap piece of fabric sewn onto a rubber backing. It’s more like a bathroom shower rug that you step on after you get out of the shower. On their website they advertise it as a plush rug that appears to be thick. Definitely did not arrive that way, it was folded up and vacuum sealed in the mailbox. And good luck contacting them, you’ll get no response.

Alan –

Paypal did you no favors whatsoever. The criminals offered you $50 credit for another purchase from them because it cost them nothing and will get you nothing of value. Do you think they sent you garbage by accident? That in store “credit” is nothing more than an opportunity to waste more money (if the purchase is over $50) None of the products they advertise are real. Another purchase will get you more worthless trash and another disappointment. Guaranteed.

Amber –

Edit: PayPal did good by me and gave me a $50 credit towards my next purchase through them. They were very reasonable, I was ready to stop using their services but since they were kind to me I will continue to utilize their product.

Amelia –

I will report PayPal to the bbb if they do not go to bat for me, especially since they do business with these scammers.

Carla –

I ordered a blanket for daughter in law, have not received it, can’t get anyone to answer phone, and when I email, it come back invalid email address. But they charged my credit card immediately.

Stephanie –

I purchased 2 twin XL comforters from this company at the end of September. They indicated it would be 7-10 days for shipping. I contacted them the middle of October and got no reply…Contacted them the end of October no response. Beginning of November no response. I basically wrote it off as a loss of $140. But then on Friday I got the order. IT WAS TERRIBLE. The imagine was pixelated, like they took the image off a computer file and tried to blow it up to big. The quality of the blanket is nothing like the description and it is not the measurements they described. I have filed a dispute with my credit card company and they offered a refund of $30. This company is a total rip off and they should be shut down from selling expensive items. Lesson learned that people have no problem scamming other people out of their hard earned money. Such a shame.

Ann –

This company is a total rip off. I ordered two area rugs for $107. They took over a month to arrive and they are extremely poor quality. I would not use these in my house. The colors are very ugly and gaudy and the material is more like a blanket than a rug. The backing is very flimsy and cheap. These rugs are not worth $10, much less $107. I have been emailing PayPal and Janit/Shelby Brothers and they say they won’t refund the money or accept returns because the items shipped are what was ordered.

Jacob –

Ordered a gift for my niece, received reciepts but have never received item.
I contacted company again and they said I have wrong company and then blocked me.

Tabitha –

Scammer’s phone None

Scammer’s website Cuztomboxgifts.com

Scammer’s email [email protected]

Country United States

Type of a scam Online Purchase

Initial means of contact Social media (e.g., Facebook)

Ordered a product back in summer, still waiting for it.
Contacted company, the said I had wrong company and blocked me.

Claudia –

Items sheets, a throw and a rug were ordered. Sheets appear decent but cheap the rug was extremely cheesy not what was advertised no word on the throw yet. company does not respond to complaints

Dawn –

Victim Location 79098

Total money lost $100

Type of a scam Online Purchase

This company is located in China! At first when we ordered they had a fake address in Ohio and shipping from an address in California which was also fake. These products are complete junk!!! We tried to file a dispute with our credit card company and surprise! they responded to them!!! Not us!! To return the product you need to send it back to them first, in China!!! Then they will decide if you get your refund or not, minus the cost of shipping. This company should be pulled off the internet so no one else falls for this!!

Alberto –

I ordered drapes and they arrived three weeks later, that’s not the bad part. The drapes look like cheap imitations of the ones pictured on their site! I want to return them but the statements in the review section say it’s impossible!

Stau away from this company-

Tracy –

Victim Location 28092

Total money lost $119.95

Type of a scam Online Purchase

I ordered a rug

I never received it

Nichole –

Hello my name is Barbara Smith and I have order bedding sheets and blankets back in October 28th and it been 2 week I have not see my package yet I need to know where it go please let me know thanks

Sarah –

Country United States

Type of a scam Advance Fee Loan

Initial means of contact Not applicable

Where is my package

Yolanda –

I ordered a rug waited almost a month for it to arrive. When it finally arrived it finally arrived it was in an air tight sealed plastic bag. When I opened it I saw with much disappointed it looks more like a blanket. So misleading, returning it will be impossible.

Zachary –

I am not sure whether they are scams but I was very dissappointed that reputable company like Pay Pal is doing business with them. I purchased inferior items wanted to return them and could not. They continued to avoid my calls and messages and would no longer respond to me. The merchandise was sent through a 3rd party and the payment was taken from another company. I am working with Pay Pal to get my money back from this company.

Sergio –

Yet they still have priority in google searches and paypal is still accepting payments to these scammers and supporting THEM and THEIR demands. rather than protecting the victims. right now today. Although it is disgustingly obvious exactly what has been going on. It wouldn’t take but a minute or 2 to confirm the obvious.

Holly –

I had ordered an area rug for 49.95 on Nov.3rd. They took the money out and charged me an international fee, It says I paid with Pay Pal which I dont have, After looking up the company and reaching out to them 3 times I told them I am going to go to the bank and have the fraud department look into this if they do not refund me. The reply was that I will get a confirmation upon shipment. This never happened. I am going to my bank today. Scam artists. BTW Shelby Brothers does not exist.

Bruce –

I thought I was being so careful. I read all the shipping information and it was indicated that no money is charged until the item is shipped. I received email that the item is being shipped and was charged. a couple days later I receive notification that item is being held up in customs. That was the last email. I typed in the tracking and it is not found. Then I came here and read all these complaints and realized I messed up. I am out $107.

Meredith –

Victim Location 32808

Total money lost $89.95

Type of a scam Online Purchase

I have not received the rug that I ordered. I have contacted the company to cancel the order with no success.

Jerry –

Ordered 2 blankets was charged for 3 and can’t contact the company. Says website inaccessible or no longer available. Assumed it was safe since I use PayPal and now I’m out $195 and haven’t received anything! Christmas gifts for my girls I was really excited to get for them after fighting breast cancer. Extremely sad about all of this…being scammed and going from being excited to give these heartfelt gifts to having nothing to give.

Garrett –

I purchased a comforter on 10/30 and realized that I never received a order update for tracking so I researched the company and its a scam. They do not have a contact phone number. I assumed that it was legitimate because I used paypal to purchase the item.

Tiffany –

I ordered 2 blankets, one for my sister and one for my nephew, tried to contact janit company cuztomboxgifts to no avail. 49.95 10/14/20 for one and 59.95 10/1520 for the other. Will be contacting my bank for fraud investigation and the states attorney. Refund my money. Name: Audrey Farley

Megan –

This company is a SHAM, ordered a quilt, never came, Said it was delivered to my house it wasn’t. Sent them an email never contacted me back. My only regret is that I didn’t research this company before I ordered from them I see all the reviews now I made a mistake don’t get anything from this company it’s not even a company

Theresa –

The Curtain was not as promised as far as the Color nor is the panels exactly the same! One of the panels has an extra set of holes in the curtain. They refused to exchange or give a REFUND!

Randall –

im checking on y I haven’t received my rug i order my name is Danielle williams my email is [email protected] please contact me

Jonathan –

I ordered a blanket for my fiancee. He was very excited for it to come in. It was supposed to be a comforter I even read the description five times through to double check. It comes in the mail and it’s a damn duvet. And on top of that it is not the right size for the blankets we do have. I will never order from them again. The product was very low quality.

Hilary –

Bought two rugs from this company and they were more like beach towels. Still fighting for a refund. To return the merchandise they give you a Hong Kong address when it was shipped from Canada. The postage would be $ 170 on top of the $ 240 I paid for low quality products.

Rachael –

Same experience as every one on here almost. Rug has the texture of a towel. Good luck not busting your [censored] if it slips. Also the top was bigger than the bottom and it wrinkled on top. Totally disgusting.
Never buy anything from them.

Marc –

Victim Location 23322

Total money lost $48

Type of a scam Online Purchase

Purchased a blanket from Cuztomboxgifts which I thought was to be thick and plush with a border. Recieved, after waiting a long time for delivery, which somehow they added wrong city to my address, a very Thin blanket with wrong colors no border. Looked nothing like what I ordered. No phone number to contact the company. After several tries emailing support they got back and had me send pics. After receiving them they offered me a percentage off my next purchase. I wrote back saying I want a full refund because I don’t plan on buying from them again.Never heard back. I replied once again and when I got send I got a message saying message is no longer available. Its been deleted. Stay FAR AWAY from this company.

Candace –

I ordered a rug from this company. Received it today and it was junk. Does not look anything like a rug. More less like a blanket. This piece of what so called rug cost me 89.95. I will be going further with this. This company is ripping people off left and right

Ashleigh –

Victim Location 30019

Total money lost $124

Type of a scam Online Purchase

I finally received my illusion rug from Cuztomboxgifts. I am extremely shocked at the item I received. The so-called rug was no way the item I ordered or the item advertised. I waited and waited and was extremely excited to know it finally arrived only to open it up and find it to be something totally different and in no way the item I thought. I paid $119.95 for garbage. It ruined my surprise and I’m very disappointed. Before the item arrived I emailed the company inquiring about the arrival time and I immediately received a response, however, since the incident I have not heard from anyone after several emails and after going to their website and sending a message there stating that I was returning the item (which I did with signature confirmation) and with a request for a refund. I now am quite sure I will never get a refund wishing now I kept the item just because it was paid for. DO NOT BUY ANYTHING FROM THIS COMPANY. Unfortunately, I didn’t photograph the item because I was so sure I would hear from them. All I have is proof of my order and my receipt from the post office when I mailed it out. Now, I’m out of 119.95 including the $15.00 paid to the post office to return it.

Martha –

I ordered 89 custom personalized Tumblers I received 6 but the other 2 is not to be found. I have reached out to the company multiple times and they keep giving me some tracking numbers for USPS that are not accurate numbers. I asked for a refund and they will not give it to me. I am so frustrated with this company.

Jacqueline –

To keep it short & sweet if you don’t feel like reading everything, DO NOT order anything from them!

When I first placed my order, I got an automated email saying that I’d receive an email with tracking info within 7-10 business days. I give them 12 business days, and still no email, so I contact them asking when my item will be sent out, & they say soon. I give a few more business days and still nothing, so I start feeling like I’m getting scammed. I contact them directly again 2 different times asking for a refund and they ignore me and don’t send anything back.

By this time, it’s been nearly a month, so I go to PayPal and open a refund case, & that’s when they decide to finally ship the item out.

When it got here after over a month of waiting, the item wasn’t what I ordered. I ordered a rug, and they send a thin little blanket. So I open another case on PayPal and send it back, & finally get the refund.

& Also, their website says they’re located in Columbus OH, but they really just run a scam business in Hong Hong.

Bethany –

Victim Location 79098

Total money lost $100

Type of a scam Online Purchase

My husband ordered some kitchen rugs for a gift from Cuztomboxgifts. They finally came in the mail today and instead of two I only received one. The quality of these rugs is terrible. They were folded in the shipment and the material is now missing where the crease was. I have tried to contact them for a refund and the email address is bogus and keeps getting kicked back. This website should be taken off the web. Terrible.

Lacey –

Ordered a rug and got a tapestry like piece no way you could use as a rug

Matthew –

Victim Location 84054

Type of a scam Online Purchase

I ordered two quilts from Cuztomboxgifts. I was an [censored] making an order from a company I had never heard of. Then I looked them up and realized they were a scam. I will not order anything from a company I am not familiar with if I do not at first look them up and see reviews. I sent an email to attempt to cancel the order that won’t be shipped for several days requesting cancellation. I think I got a reply from Shelby Brothers, Inc. Never heard of them either. I went to paypal to cancel the payment but they have already charged my credit card and this was less than an hour after I made the order.

Cody –

I ordered what I thought was a rug. It had a solar system design. Not really a piece of
Carpet, more like a tapestry. Very dissatisfied. Took a month to get here.

Melanie –

Victim Location 36345

Total money lost $72

Type of a scam Online Purchase

I purchased a blanket on Sept 23 from Cuztomboxgifts. On Sept 29 I asked for my purchase to be refunded due to suspicion of fraudulent activity. I received an email back saying

Yutani Easynfunny (Shelby Brothers Inc.)

Sep 29, 2020, 3:14 EDT

Hi Emily,

I’m sorry but we can’t cancel your order because it’s in processing now.

Please understand for us. We are very sorry for this inconvenience.


Oct 5 I received an email for a tracking label created Sept 29 @ 0905 but still as of Oct 6 nothing has been delivered to USPS. DO NOT PURCHASE FROM THIS WEBSITE! It is a SCAM! They got my $72 and I have nothing! Now when I emailed asking where is my package this is the FAILURE NOTICE I received: Sorry, we were unable to deliver your message to the following address.


554: 5.1.1 : Recipient address rejected: undeliverable address: host mail-outgoing.relay-fef.svc.cluster.local[] said: 554 5.7.1 : Relay access denied (in reply to RCPT TO command) PLEASE DONT MAKE THE MISTAKE I DID!

Timothy –

I just got scammed out of 80.00 bucks for a queen size comforter that took three weeks to come in and it is a piece of trash! I filed a dispute with my credit card company because I could not get in touch with these crooks! Do not do any business with these lying crooks!

Lacey –

Victim Location 55102

Total money lost $90

Type of a scam Online Purchase

I came across Cuztomboxgifts on FB ads. The picture they have on the website clearly is a high-quality rug. The price was originally $189, and is on sale for $89. Unfortunately I didn’t read the return policy until after I received the item. It says they won’t refund sale items and you have to pay to ship it back. I sent an email today, but I doubt I’ll hear back.

Luis –

Victim Location 92071

Total money lost $90

Type of a scam Online Purchase

I ordered a "rug" from Cuztomboxgifts on 8/27/2020 and finally received it yesterday 9//30/2020. This product is nothing like the picture, in fact it is not a rug it is more like a plush throw blanket for the bed. I spent $90 on this piece of poop, which is a lot of money for me. I have emailed them and have not received any response. There is no phone number available. What else can I do?

Colin –

Victim Location 56401

Total money lost $69

Type of a scam Online Purchase

Ordered a nice item for my daughter, to be shipped to her… Last I ever heard from them, but they still took my money. STAY AWAY !!

Nicolas –

Victim Location 15063

Total money lost $119.95

Type of a scam Online Purchase

Purchase made with credit card and never received email of order confirmation. Unable to contact them.

Roger –

Victim Location 26726

Total money lost $85

Type of a scam Online Purchase

Purchased bedding from Cuztomboxgifts and was given a tracking number from USPS that is just a pre shipment label. I tried emailing the company after 2 weeks of no tracking information and the email is invalid.

Jon –

Victim Location 51360

Total money lost $90

Type of a scam Online Purchase

Ordered a rug from Cuztomboxgifts & paid for through credit card & never received & now they rejected my emails.

Caleb –

I am so upset with this company. I ordered a quilt snowman comforter with shams for my queen size guest bedroom for the holidays. First of it took 3 weeks to get here. When it finally showed up it’s not a size queen. It doesn’t even cover the entire bed. It’s not a quilt! The pattern is not even all over. It’s looks like when you enlarge a picture and it stretches and makes the picture blurry. Then in some of the square patterns there’s marks all over it. I contacted the company and was advised to take pictures of the item and the address label. I did send it to them for them only to offer me a credit of $14.00. They then followed by saying I could send back for a full refund only if I send back to Hong Kong at my expense. The address label that was mailed to me was in CA. I’m not sending this back at my expense. I requested an address label sent to me at their expense. I should not be responsible for the cost of shipping! I have filed a dispute with PayPal and my credit card company!

Wayne –

I am a residential interior designer. I wanted to order Pixie Fox bedding for a client and all sources were out of stock (in August). I did an image search and found another vendor, Cuztombox, that was able to fulfill the order. Upon receiving it from them, I soon realized I had been scammed. The Pixie Fox was pixely Fox, and just a duvet. Not the picture shown. I tried to contact their customer service and only get the runaround. They actually have several company names : Cuztomboxgifts, Shelby Brothers LTD., Alex Shelby, Janit Company Limited, etc. At the bottom of one of their websites they have a link for companies to complain about copyright infringement. I have also found a list of customers who have been scammed by these crooks.

Antonio –

Victim Location 77040

Total money lost $55

Type of a scam Credit Cards

Ordered item from Cuztomboxgift, paid for thru Paypal. Product had incorrect delivery address, when report back to Cuztomboxgift with the correct delivery address, business promised to correct the problem, or refund all of our money. After several delays and numerous email exchanges, we found they are supposedly out of business, and the primary source of their products are from Vietnam. Never received our refund, apology, additional delivery of the item ordered. This transpired over a period of three (3) months.

Paul –

Victim Location 28107

Total money lost $55

Type of a scam Credit Cards

I ordered a 3 foot x 5 foot rug from cuztomboxgifts. I received a notice saying it had shipped and there was an email address, [email protected], to contact if you had a problem. It arrived in my mail box in an envelope!! The fabric is so thin. It is not rug material as advertised. The colors in the rug are brown and blue and they stitched a WHITE border around the rug to hold the cheap backing onto the back of the rug!!! I tried to contact them about returning it but their contact email comes back non deliverable and there is no phone number. The company address shows the company is in Ohio but the return address on my envelope says Santa Fe Springs, CA, shipper is MARY. I have learned my lesson. I did not research this enough. The picture of the rug is not at all what I received. I paid $55.00 for this mistake.

Leslie –

We all have been misled with the pictures on this website just like everyone else I was looking for some unique comforter sets and I stumbled across this website I instantly fell in love with 3 Queen size sets and placed my order on the 22 of August to the tune of $224 and it showed on my tracking 5 days later my order was confirmed and shipped coming out of California I finally get them delivered today on the 8th of September and my email indicated that my 3 Queen size sets was delivered and was in the mailbox so I was confused on how they was able to fit 3 Queen size comforter sets in the mailbox until I went and checked and sure enough their was two of the three queen size sets in a white package no bigger than a T-shirt box I opened it up and the comforter is thinner than a windbreaker jacket and the print quality is piss poor and just like the complaints before me there’s no number to contact them and the email just rejects when you send them a message so please stay away from this company because it’s a legit scam

Gary –

NOT JUST THE PICTURES! EVERY LAST WORD OF THEIR DESCRIPTION AND EVERY CLAIM ON THE WEBSITE IS FRAUDULENT. THE VERY EXISTENCE OF THIS WEBSITE IS A CRIME OF BLATANT FRAUD. disgusting that paypal and google support them and enable them to take advantage of the peoples trust in their reputation and promises.

Adrian –

Victim Location 37027

Total money lost $100

Type of a scam Counterfeit Product

I bought a bedspread set from cuztomboxgifts that I thought was a Minecraft product. When it arrived it was clear it was counterfeit printed product from poor quality images. I tried to reach out to get a refund. All contact information from the site is false. There is no way to contact them or return the product for a refund.

Jennifer –

Victim Location 93101

Total money lost $119

Type of a scam Online Purchase

Rug was plush and beautiful in the picture on Cuztomboxgifts. I got a blanket with a thin rubber back, wrinkled and creases where it’s been folded up. It’s useless. lost 119.00 PayPal bucks

Latasha –

Total Scam! Do not order from this company. They do not sell rugs, they are cheap $2 mats. It took me 60 days to get my item. They said it was coming from Ohio and it was shipped from China. Total garbage, filing an FTC complaint.

Anthony –

Victim Location 29556

Total money lost $94.90

Type of a scam Online Purchase

I paid about $94.90 for a king size tie dye bedding set from Cuztomboxgifts including $14.95 for DHL Express Shipping. I received an email a day later stating they were getting my order prepared to be shipped. 10 days later I still haven’t received an email stating my order was shipped. I attempted to contact the company via email (twice). I received "Failure Notices" stating the host email address was only for outgoing mail. There is no phone number and the address appears to be someone’s home, not a business. Their Facebook page was also no help, just a bunch of bad reviews and no contact information. This company is a scam. I’m not counting on even being able to get my money back at this point!

Nicolas –

Victim Location 85710

Total money lost $107.90

Type of a scam Online Purchase

Found Viking design rugs in Google search at cuztomboxgifts.com. Purchased two rugs on 7.19.20. Received a confirmation email with a support email link. The rugs were to be delivered within 10-15 days. When I did not receive any further communication, I attempted to email them; the email came back as Postmaster Undeliverable. I contacted my credit card company to stop payment and investigate as I suspected this was a scam. The communication I have received from my credit card company is that this company has not responded.

Natalie –

Country United States

Type of a scam Advance Fee Loan

Initial means of contact Not applicable

I ordered a set of bed, but the one shown in the sale photograph has nothing to do with the one they sent me, besides that it is not even the size of a double bed that was the one I ordered ! I already sent email, and I have not had any response!

Tamara –

It just happened to me. I ordered a bed set. And paid $89.90 for it and all i got was some fabric

Ricardo –

I ordered a rug from this company and have not received it and have been unable to contact in any way. The amount of the charge was 119.95 paid by PAYPal ON July 27. I am not going to pay this bill unless I get the rug or some explanation. I have tried several days to find out what is going on and cannot get any information on this company of CUSTOMBOXGIFTS. Please let me know if you know anythings. zip location 32333

Marcus –

Victim Location 04071

Total money lost $110

Type of a scam Online Purchase

I searched for Forest Rugs, and Cuztomboxgifts popped up on my feed. I searched and found a product I quite liked. Order placed 7/13/2020, received 8/5/2020. The product came folded in a bag….an alleged 6’x9’ rug. Upon opening I was extremely disappointed with the product. It is very thin, has a backing that is more suitable for a throw. The picture advertising this rug showed a dark border. Clearly in this photo the border is white, changing the whole effect of the rug. I am extremely dissatisfied and hope to prevent other people from making the same error.

Cassie –

Really bad experience please don’t buy from here. Like that other person I made a purchase thinking it was fro Ohio. It came from china! Not only that it was the wrong item and they won’t give me a refund unless I send it back to china. Terrible just terrible!

Crystal –

Victim Location 97212

Total money lost $59.90

Type of a scam Online Purchase

While on Facebook, I saw Cuztomboxgifts ad for a rug I wanted to get for a friend as a housewarming gift. I followed the link and made my purchase. I got a confirmation email but I was told I will get another email when it is shipped by dhl. Tried to make contact after 7 days, then after 10 days to inquire about shipping but email came back as undeliverable.

Raymond –

This company is a scam, placed an order over a month ago still haven’t received my item and no one answers back to any emails. Already contacted my credit card company to report as a fraudulent charge on my credit card.

Mitchell –

Victim Location 31808

Total money lost $79.90

Type of a scam Online Purchase

I ordered a Library We Are A Team rug from cuztomboxgifts.com on 6/19/2020. I have not received it even though the tracking information says my 4 x6 foot rug was left in or at my mailbox yesterday. Any e-mail sent to customer service gets an automated response with a signature line saying it is coming from an **** ******* *** ** ****** ********  Inc. The address listed on cuztomboxgifts.com is a residence, **** *** **** ********* **** *****, United States. The phone number (740) 919-7442 is disconnected. Emails responding to my customer service concerns come from random names with no mention of a business name. My bank statement shows JANIT Company received my payment of $79.90 through PayPal. The Facebook page says it is managed in Vietnam, which would more accurately match the broken English e-mails that I receive. I honestly do not know the name of this business or where it is located.I would LOVE to get the rug I ordered as there is a plan to hang it in my school where a wall is being painted just for this rug. However, I would really also appreciate an investigation into the legitimacy of this business. Who truly runs it? Where it is truly located? I am currently feeling like I have been scammed.

Beth –

Victim Location 18947

Type of a scam Counterfeit Product

I ordered from Cuztomboxgifts because they had a USA address. I am wary of Chinese products. Well, it turns out the items are from China. And the quality was poor and did not match the description. I expected a genuine product and received a cheap knock off. I inquired about a refund and was told I would have to send it back to China and that it would take a long time to process. I’m not sending it back, as I don’t trust they will refund me. They will likely deny they’ve received my item even with tracking. It will probably be "lost" somewhere. Beware of ordering from this scam of a site. It is NOT a USA based business.

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