Vehicle Services Department Reviews - Vehicle Services Department Scam or Legit

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Stephanie – Jan 04, 2021

Victim Location 68114

Type of a scam Other

Received a letter from "Vehicle Services Department" about signing up for their Extended Vehicle Service Plans prior to 1/25/21 because their prices will be increasing. Indicated to call 800-390-8501 and mention a customer ID# when I call. These are scams.

David – Aug 10, 2020

Victim Location 89122

Type of a scam Other

Receiving multiple phone calls and getting postal mail with no return address, I’m convinced Vehicle Service Department is entirely a scam. After reading all the complaints against this company, I’m pretty sure it doesn’t matter what you tell them and it doesn’t matter if you ever had a warranty on your vehicle or even if you have never had a vehicle, they just want to harass you out of money. There is no respect from their "customer representatives" and they have no concern for your time. I’m writing this hoping that somehow this "company" will be investigated and get shuttered. I’m tired of the constant calling, everyday. It’s pathetic.

Christine – Jun 10, 2020

Victim Location 27703

Type of a scam Fake Invoice/Supplier Bill

Getting numerous phone calls from this same source under various phone numbers, which I blocked and deleted, never replied to. Today I received a letter from the scammer, no company name, address, website or email address, just a phone number to call because "By neglecting to obtain coverage, you will be at risk of being financially liable for any and all high cost repairs once your factory warranty expires." I have a Honda with 18K miles on it. Hondas go for 200K+ miles without major issues. I didn’t fall for this one, but I bet a lot of folks would. Just wanted to report this. Not sure how they got my name, address, phone number or car make/model but I do feel violated. Thanks.

Oscar – May 22, 2020

Victim Location 08098

Type of a scam Phishing

I have gotten multiple unsolicited calls from this number and repeatedly asked it to stop and have my number removed. When I ask them to provide a physical address to send correspondence, my request is refused. The calls come from a different local number each time and each time I block them. When I ask them to provide my name they refused and had no information. They are trying to decieve people by implying their car warranty is about to expire.

Brendan – Mar 05, 2020

Victim Location 70002

Type of a scam Utility

Called the number listed, proceeded to get good warranty coverage quotes from the person Jessica listed. However, things turned sour when she was very persistent at the end for me to sign up right away. Wouldn’t take no for an answer. Knew something was wrong after that.

Krystle –

Victim Location 80424

Type of a scam Fake Invoice/Supplier Bill

Their business name is the “Vehicle Services Department” so they’re trying to trick you into thinking they’re affiliated with your car company. They tell you your warranty is expired (mine is not). Then they try and sell you one. They will call you 5+x per day.

Victor –

Victim Location 85745

Type of a scam Fake Invoice/Supplier Bill

Jessica ***, saying that your new car warranty is about to expire and it offers you an “extended warranty,” conned by a company that used robocalls to hawk service contracts costing from $1,300 to nearly $2,900. The FTC and the Better Business Bureaus based in West Palm Beach and St. Louis have been investigating and trying to get people their money back

Adrian –

Victim Location 32250

Type of a scam Other

Bought a vehicle from dealership within a week started receiving daily phone calls from unknown number and postal mail (no return address or address of company stated) claiming I had to contact them URGENTLY to continue the warranty coverage of my vehicle. They call/send mail so frequently is boarder line harassment.

Samantha –

Victim Location 54165

Type of a scam Phishing

I first received a letter in the mail (approximately Sept 28) regarding my vehicle warranty (which is covered until 2022). Then I received a phone call on Oct 3 saying the same thing and they put me on hold to speak to the next agent and I did hang up. I tried calling the number back immediately after and I don’t even get it to dial out.

Ashlee –

Victim Location 63118

Type of a scam Phishing

This company called me asking about "my vehicle warranty". I called them back and got hung up on once, asked for my personal information twice, and finally, asked not to call again. They even threatened to ‘add me back to their list if I ever called again’. Spoke with Steve, Andy, Jacob, and Cameron. Real nice. All I tried to so was request their company owner/CEO information to discuss marketing and calling strategies.

Wendy –

Victim Location 72150

Total money lost $250

Type of a scam Fake Invoice/Supplier Bill

I purchased a car warranty for $250.00. I realized the next day it was probably a scam.

Shawn –

Victim Location 37377

Type of a scam Counterfeit Product

Recently bought a new vehicle and 2 weeks later received a letter in the mail from Vehicle Services Department with no return address or physical address claiming that my brand new vehicles warranty has expired and they need me to buy new coverage from them or I’ll pay a lot of vehicle repairs. It’s obviously a scam to me but wanted to warn others of this scam.

Regina –

Victim Location 48214

Type of a scam Other

I get multiple calls daily from various phone number from this company about a old vehicle I no longer have. When I tell them that, they try to see if I have another car for them to "quote" me on. I keep asking to be removed, and keep getting hung up, and they will not remove my work number from their files, nor will they tell me which state or city they are located in–just constant hang ups. I have no idea how they got my work number, nor do I even know where they got the information regarding the car because that isn’t even 100% correct, but its correct enough for me to know that they are talking about my vehicle.

Kari –

Victim Location 53216

Type of a scam Other

I received a letter with no address, no signature, no website address indicating that the factory warranty on a used vehicle that I purchased on 2/28/19 had expired or was about to expire. Also, that I needed to respond by 4/26/19 if I wanted the extended warranty. The letter did however note another company by name. That company is vehicle protection center, 17295 chesterfield airport road suite 200,chesterfield mo 63005.

Ruth –

Victim Location 28387

Type of a scam Fake Invoice/Supplier Bill

Claims that I owe money to keep my financed car.

Shawna –

Victim Location 60605

Type of a scam Other

Direct Mail offer that presents itself with official-sounding verbiage and feigned urgency to sell aftermarket insurance coverage for automobiles. No pre-existing business relationship exists, but letter purports that recipient’s inaction is negligent.

Main text of letter reproduced below:

Vehicle Services Department

VEHICLE DOCUMENT/ALERT NOTICE

PERSONAL & CONFIDENTIAL

IMMEDIATE RESPONSE REQUESTED

Attention [Addressee Redacted]:

Our records indicate that you have not contacted us to have your vehicle service contract updated.

Please call 1-800-832-9776 today.

You are receiving this notice because your factory warranty may have already expired, or is about to expire, based on the mileage and age of your vehicle.

By neglecting to obtain coverage, you will be at risk of being financially liable for any and all high cost repairs once your factory warranty expires. However, you may still have time left to activate a service contract on this vehicle before it’s too late. No vehicle inspection will be required and final acceptance is subject to your ability to meet eligibility requirements.

No other notices will be sent. This will be our only attempt to contact you about your factory warranty which may have expired or will be expiring.

We reserve the right to revoke your eligibility for service coverage after 5 days.

etc., etc.

Mitchell –

Victim Location 17516

Type of a scam Fake Invoice/Supplier Bill

I recently received a letter from this business, which outlined charges for vehicle services that I never authorized or received. There was a full page, front and back, on information on the urgent nature of my response, and a fake bill for over $12k. At the bottom of the second page, it said this was only a sample, and not to pay. There are multiple pieces of fake information, all urging me to call and renew a factory warranty on a vehicle that I do not own.

Leonard –

Victim Location 54101

Type of a scam Fake Invoice/Supplier Bill

On the envelope at the bottom it says that failure to open could be punishable by fines of up to $2000 or 5-years in prison or both.

Derek –

Victim Location 84093

Type of a scam Other

Called stating vehicle warranty is expiring take action before we close you’re file.

Was transferred to two people and it sounded weird, fortunately did not give out much information.

Priscilla –

Victim Location 49006

Type of a scam Phishing

I have been receiving mail from this company calling itself the generic "Vehicle Services Department" since I bought my car over a year ago. The letters are one page, extremely vague warnings that my vehicle warranty is about to expire and urging me to call a 1-800 number to extend the warranty so that I won’t be help responsible for any vehicle repairs. The back of the page is an "example" invoice for repairs totaling over $12,000. When I called the number to be removed from their mailing list I was prompted by an automated voice to confirm my identity by entering my social security number. I hung up, and the letters keep coming. There is no address, website, or any other contact information provided.

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