Vortex IT solutions LLC Reviews - Vortex IT solutions LLC Scam or Legit

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Ernest – Jan 26, 2021

Victim Location 98021

Type of a scam Tech Support

I received an email from them this morning wanting my personal info so they could "extend to me a refund to me for services I never received" due to a gltch or some such excuse. I have also received at least 3 phone calls from these same people inre this subject over the last 3 months, to which I have not responded….This business has been reported by many others due to this same (or similar) scam.

Teresa – Jan 19, 2021

Victim Location 76010

Type of a scam Tech Support

I keep getting emails about a renewal for a service for my computer. These guys keep harassing me sending me this email saying they will automatically charge me, when I don’t even own a computer. These emails are getting annoying at this point, I’m just curious on if I’d actually get charged

Nichole –

Victim Location 48858

Type of a scam Tech Support

I got a virus and my computer verbally told me I had a virus and warned me not to turn off my computer. A message appeared and said to call 844-475-5040. I was so flustered (my computer was talking to me!) and I followed the directions and called the number. A man answered and I could barely understand him (foreign accent). He remoted into my computer and he was showing me how my computer was unprotected so I believed him. He showed me some programs that were up in the $3,000 range that would protect my computer from viruses and offered me a $299.99 version that his company had. It didn’t dawn on me until just now that he was saying he was with Microsoft. Ugh I wrote a check for $299.00 for their service and they took a picture of it while they were remoted in. They processed an ACH with my bank info. The check was waiting to clear this evening but I put a permanent block on it (with a fee charged by my institution). My credit union advised that I open another account since they had my information which I will be doing tomorrow. In the meantime I changed my password. I called McAfee and they cleaned my computer, erasing their information. Press control, Alt, and Delete to get out of the virus alert if this should happen to you. I wish I had known that last night.

Evan –

Victim Location 46360

Type of a scam Tech Support

I opened laptop and immediately the screen was blinking in black/white stating it was infected and to call a 888#. I turned the computer off hoping to reset but the same happened when I turned it back on and was unable to get out of the screen blinking. I called the 888 and the man named Michael was allowed access to my computer and he stated it was infected with a virus from Russia. When questioned he said he was a "subcontractor" for microsoft and that he could remove the malware along with a 1-yr subscription of virus protection. On the phone for almost an hour while Michael "removed" the malware. Payment was thru e-check which I also allowed him to take a picture thru the computer of the check. After the transaction was done I searched for this company and found several complaints along with not being with the BBB. In searching further found out this is the biggest way to become a victim, thru these fraudulent companies. I contacted my credit union along with the ID theft insurance agent that’s affiliated with my credit union and they both agree this is fraud. A claim has been filed against VortexItSolutions. Stop payment was placed on the e-check I had approved. Also changed my accounts with my credit union. I’ve been receiving several calls from them which were not answered and now have received an email to call to rectify this issue of return payment or they will turn me over to the collections dept. My ID theft insurance agent has set up surveillance with one of the credit bureaus so this does not reflect on my credit rating. I’ve had the computer checked by a reputable company and they found 4 malware which they removed along with the VortexITSolutions program. They also agree this is a scam.

Zachary –

Victim Location 01908

Type of a scam Tech Support

They took over my computer with a flashing message that my computer was compromised. They highlighted Microsoft so I thought it was a legitimate message from Microsoft. I was unable to get out of the website page so I called the number that they gave me and then they charged me $500 to clean up my computer. They wouldn’t take charge and would only take my bank account number.

Katie –

Victim Location 65721

Type of a scam Tech Support

While on the internet a pop-up window opened with an alert claiming to be Microsoft support and my computer was infected by a virus and crash in 5 minutes unless I called the support number on the screen. I called the number in. A panic and a person answered the phone claiming to be with Microsoft support. After I allowed him to access my computer he claimed that my computer had many viruses and could infect other devices on my network. He that for a fee of $500, would scan and clean my computer of viruses. After we told him we could not afford that he lowered the price to $200 He then claimed that the payment would go to Vortex IT Solutions, a partnering company with Microsoft. I did provide him with payment information. The entire situation felt uneasy and he was very pushy claiming that if I did not allow him to work on my computer all my personal data would be at risk and my computer would crash. We canceled the payment and closed our account and continued to receive emails and calls from Vortex IT solutions in an attempt to collect the payment with threats to send to collections.

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