Directv Reviews - Directv Scam or Legit

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Eric – Feb 23, 2021

Victim Location 85364

Type of a scam Business Email Compromise

Received a call from a person claiming to be with Directv. Stated they would lower my bill to $45 month for 2 years. However, I would have to pay $450 for the first 10 months. I called Directv and asked them if this was true and they said no it is a scam.

Bonnie – Oct 01, 2020

Victim Location 64870

Type of a scam Online Purchase

I received a voicemail from Directv (which I am a subscriber) because the package I have was expiring (this was true). A new package of tv was explained and I was told that E-Bay was helping AT&T pay for the reduced package and I was to go to the store to purchase $400 in E-Bay credit cards and read the numbers to the scammer. Afterwards, I was told to purchase another $400 in E-Bay cards and repeat the process. Last I was told that a refund from AT&T Driectv was due to me but I was to purchase another $400 in E-Bay cards to receive the refund in cash by personal delivery. Unfortunately, I fell for the scam and am out $1200. When I called Directv to ask if they were aware of the scammers, I was told yes, but they do not notify any customers that their calling sounds and callers from the scamers use the same information of current subscribers and protocol of addressing AT&T customers. Directv does not care in the least that their customers are being scammed using the techniques that AT&T employees use when speaking to customers.

Meredith – Jun 08, 2020

Victim Location 78738

Type of a scam Utility

Scammer says they are ATT/DirecTV, offering to lower DirecTV bill by 50% plus some freebies. This is the scam that won’t quit. I’ve been getting these calls for over a year. At least a couple of times per weeks. At one point they had my DirceTV account number and my home address. They try to get you to "prepay for service" using Amazon or eBay gift card. FRAUD

How do we shut this down?

I saved the voicemail message. Now they’re using an British sounding person.

Julian –

Victim Location 36744

Type of a scam Other

Was contacted by someone claiming to be DirecTV and ATT stating that my box was incompatible and that I had to upgrade my devices with a Software Wireless Link and that if I didn’t my tv would no longer work. They stated this costs $1800 but were only charging me $199. They had my old CC information, but I accidentally gave them my new card info. I was called from 850-800-8352. First call I hung up. They then called back. After speaking with them I was told to contact 347-593-8761 ext 004 or ext 2134. I then realized and called and cancelled my CC.

Brianna –

Victim Location 43315

Type of a scam Counterfeit Product

I got a text message from Direct TV offering me half off my cable bill. I called back. They seemed to be on Central time because they were an hour different from me, I’m on EST. I called them last night about 6pm. I spoke to John, he asked for my phone number. He had an Indian accent. He wanted me to make a payment before 8pm last night. If I wanted to pay the $300 upfront. He wanted me to buy two $300 eBay cards. He told me to go to Walmart, Rite Aid, or Walgreens. He said I would receive a new Iphone if I paid $1800 upfront. He said the retail value of the phone was $900 and it would be Fedexed to me overnight. He sounded very professional.

Carly –

Victim Location 27284

Type of a scam Utility

Received cal lfrom someone claiming to be with Direct TV, offered 50% discount if you pay for 6 months upfront, requested $750 in Ebay cards. Got security code and actually made changes with Direct TV account. I have spoken with Direct TV and they do not text and do not have that offer. They were able to change my account back and set a new security code. Still receiving calls wanting me to pay.

Mitchell –

Victim Location 77627

Total money lost $20

Type of a scam Other

It was early in the morning when I got a call from a Alex Shaw from DirecTV, stating he need to update the software on my box. He does have a badge number, which is AJ911Z, he does need a credit card number from me, because their is a charge of $20.00. At the end of the year, I would get back $230.00 back on my credit card. It was early in the morning, I didn’t know what he was talking about but, I gave him my credit card number. Later when I woke up, I called my sister and she said that DirecTV doesn’t call you like that and charge your card for changes they made to your system. So, I had a number for DirecTV, I called them and they confirm that they wouldn’t call me early in the morning and they wouldn’t ask me for my credit card number over the phone.

Kenneth –

Victim Location 32669

Type of a scam Other

Caller alleging he was from DirecTV said they would drop my bill by $30/month and upgrade my channels if I paid 4 months up front. Red flags went up, but I played along. To get the deal, I had to buy an Amazon gift card (equal to 4 months service), call them back and give them the information on back of gift card. Only thing I know other than the above information is that both individuals I spoke with sounded as if they had a South Asia (Indian) accent.

Cole –

Victim Location 31322

Type of a scam Phishing

Text message saying DirectV was offering discounted service, but had to be paid in advance with EBay prepaid card. I have received this text twice, now. DirectV didn’t know anything about this, when I called directly.

Clayton –

Victim Location 91360

Type of a scam Other

They said they would lower bill to 89.99mo but had to pay 4 mo. up front with amazon gift card. Called Directv and they said it was a scam.

Lance –

Victim Location 34476

Type of a scam Phishing

I received a text message saying I could save 50% on my Directv bill. When I called the number, they told me I had to pay them $300 in advance with an EBay gift card to receive 1 month free from ATT and 5 months at $59.99 each. I would not be locked into a contract and could cancel at any time without charge. If I paid within 24 hrs, I would also receive a $70 prepaid VISA card. After purchasing the EBay gift card, they told me to contact Directv at 1-855-917-8675 and give them authorization code of V9635921 along with the info of the gift card. I contacted Directv to check it out and its a scam through and through. Don’t fall for it!

Latoya –

Victim Location 80536

Type of a scam Other

Received a call which callerid identified as 800 Service. Man on the phone said he was from DirecTV and asked if I was satisfied with my service. As I have DirecTV, I instinctively answered "Yes". He said thanks and hung up. I realized I had not received such a call before and remembered the "yes" scam. I called the number on callerid, 888-829-6268, and it was reported as being out of service. So I believe I am a victim of this scam and will have to watch all financial statements very closely.

Alex –

Victim Location 75070

Total money lost $225

Type of a scam Phishing

Amazon gift cards to pay for directv

Stefanie –

Victim Location 87505

Type of a scam Other

I was contacted by landline phone on August 4 at 11:44am by 800-531-5000. I was told this was "John Anderson with Directv. We have a promotional offer for the merge of ATT and directv. I was asked to give my account information. I told them they had it in front of them since they contacted me. I was asked about my mailing address which they had. I was also asked if my date of birth was correct which they had. The offer was that my bill would be reduced by half if I paid 5 months up front with an amazon gift card in the amount of $300.00. This would be a new lifetime rate and for 2 years I would receive promotional channels such as HBO etc. I was given a confirmation number and transfered to a supervisor (Phil) to receive the promotion code number. I was then told to call 8887449406 ext. 1 to give the amazon gift card number to the billing department and I would receive a $100.00 visa gift card in the mail.

.

I did not do any of the above, however I did contact the office of the President with ATT on Monday and was told this was a scam

Lindsay –

Victim Location 94547

Type of a scam Counterfeit Product

They called me to ask for me to purchase a $250 Amazon card and call back and give tbem tbe number on the back of card and prepay directv bill for 4 months then I wouldn’t receive a bill for 4 months. After that pay $62 a month for the remainder two years.

Abby –

Victim Location 34442

Type of a scam Other

I was contacted by someone representing themselves as being from DirecTV. The caller ID even said DirecTV on my phone, so these people have a way of spoofing DirecTV’s actual Customer Service number. At first a woman with a thick accent explained that AT&T & DirecTV were offering a special promotion whereby they would reduce my monthly bill to $69.95 per month. She also said that Amazon was involved and was sponsoring this promotion. If I was interested, she would transfer me to a “Supervisor” who would answer any questions and explain how it would work. I expressed interest and was transferred. The man I spoke to was a little easier to understand and said that for this to work, I would pay the first 5 months of $350, during which DirecTV would not bill me and then for the next 19 months I would be billed @ 69.95 per month. He specifically mentioned that it was for two years but would not be a contract commitment . Then he said that since this was sponsored by Amazon that I should pay the first 5 months using an Amazon gift card which I was to purchase at a local store and not directly from Amazon. And if I hurried and called them back by 10:00 pm tonight with the Gift card information, they would send me a $100 VISA gift card or an Amazon Fire Tablet. He gave me the following number to call (888-660-7949) and a Promotion Code number. I figured that this was a scam by going to the Amazon website and reading about the exact scam on the page devoted to Scams using Amazon gift cards. That page is here: Amazon.com/giftcardalerts. If you call the 888 number above it sounds just like when you call DirecTV. Lesson here is NEVER PAY UP FRONT FOR ANYTHING LIKE THIS, ESPECIALLY WHEN IT INVOLVES PAYING WITH A GIFT CARD.

Joy –

Victim Location 32713

Type of a scam Other

The following description from your site describes this scenario exactly as it happened but I will provide more detailed information: "DIRECTV impersonators have been contacting customers offering a reduced monthly rate on bills in addition to receiving premium channels if they paid 5 months up front using Amazon gift cards within 24 hours of the call. If the consumer agrees, a “supervisor” will be put on the line to record and verify the agreement and provide an authorization number to use when calling back in to give the claim code located on the back of the Amazon card." The only exception to that statement is the "supervisor" did not give me 24 hours. I received two calls today. I ignored the first one but answered the second one at 3:09 PM. The first person I talked to – I don’t remember the name he gave me – described the "Amazon Promotion" which is that my Directv service monthly cost would be reduced to only $59.95/mo for a period of 2 years with no commitment from me and I would also get all the premium channels for the 2 years. At this point I figured if it sounds too good to be true…, so I was suspicious and asked if they could email me the information. They of course said they could not do that. I decided to go along but I would not provide any credit card or personal information. So then he connected me to the "supervisor" – said his name was Oscar – who first asked for my phone number and then read my address to me to supposedly confirm my customer identity. Then he told me I needed to purchase an Amazon Prepaid Gift card for $300 to cover the first 5 months of Directv service and call their billing dept at 888-910-3813 ext 1 by 9 PM to give them the number from the gift card for $300 and this "Amazon Discount Promo Code", DTV2607. They said the $300 card would cover the first 5 months and then after that I would be billed only $59.95/mo for the remainder of the 2 years. I said OK and we disconnected. At this point I was fairly certain this was a scam. So I did a little research on the web and see that it is. Thank you BBB for the information you provided. Also I would like to mention the caller ID came in as “800-531-5000 Directv”. I checked and this number is a legitimate Directv contact number. But I realize caller IDs can be faked.

Bridget –

Victim Location 79605

Type of a scam Tech Support

Caller inquired if we had Directv services, they had new Satillite services available. Had me check my system with questions about what I was receiving now. Then proceded to advise me on upgrading my receiver, and to talk to a representative, he had no name but technical support from Directv. I couldn’t understand half of what he telling me. Eventually, understanding he wanted me to pay him a deposit of $1500.00. When I questioned that, he said I would get it back in November in our Account. I made him repeat this again and told him not now. I called Directv myself and was told no such activity is in effect and that they would never call on such an upgrade but use the mail system.

Christie –

Victim Location 78253

Type of a scam Phishing

I received a phone call by (supposedly) the DirecTV sales office and was told that I could receive a lowered monthly charge for my DirecTV account TV package down to $24.99 a month for 24 months. They knew my account number and my name and address. They said I would have to purchase a Pre-Paid EBay gift card that I could by at any retailer such as Walgreen’s, CVS, HEB, etc. They said that 10 months of premiums must first be prepaid in the amount of $250.00 in order to receive this special. They even gave me a promotional code and their billing departments phone number of (888) 910-3747 ext. 1 and call them back to pay for this special with the purchased gift card. My wife and I called DirecTV directly and they said there was no such offered promotion and advised us to ALWAYS call DirecTV first before accepting solicited promotions.

Carlos –

Victim Location 29910

Type of a scam Other

Recieved a phone call from Directv saying if i paid them a $300 amazon giftcard I would only owe 14 more monthly bills of 29.99. They knew my name and address, but not my exact bill amount. If I paid them by 10 PM tonight, I would get a $100 prepaid visa. When I looked up scams, I found out that only amazon accepts amazon gift cards for payment, otherwise it’s a scam! Please stay away!

Roy –

Victim Location 33880

Total money lost $1,250

Type of a scam Business Email Compromise

DirecTV representative called me with a promotion that they had going on last month April 11th. They asked me to send $1,250 for my direcTV and my AT&T service and I went have to make a payment for 6 months and now my services got disconnected after making that payment. When I called them to ask why my services got disconnected that’s when I was informed that they had some representatives scamming the customers. Now I’m stuck with 2 big bills and my services are out.. their number is 18556835477

Todd –

Victim Location 88005

Type of a scam Online Purchase

I got a call that showed on my caller ID that the call was from the Directv work number. They offered me a $50/month discount & free HBO, Showtime, Starz, and NFL for 2 years with NO penalty for early cancellation (this alone was very suspicious). I just had to prepay 4 months (red flag) by purchasing an E-bay gift card (this is a GIANT red flag!). Another red flag was that they wouldn’t give me the exact amount for the gift card to the penny. They said a $300 card would cover the 4 months. This offer was "too good to be true." I called Directv and they had no record of such an offer. The best they could offer was $7.00 / month discount!

Kristine –

Victim Location 79603

Type of a scam Other

Received a telephone call on Tuesday, 9 Apr, from a man named Michael Alex claiming to work for DirecTV. He said there were satellite problems the night before that required them to update their programming, and not all receiver boxes would be able to receive the signal. He asked me to give him the ID number on my receiver box, which I did. He claimed my receiver was affected and asked me to turn the TV off for 10 minutes so an on-line update could be made. He then told me there was no charge for the updated programming, but there was a fee of $199 which would be a security deposit against the equipment I already have and which would be refundable in 6 months. I asked him to repeat himself, and then I told him I had a 2-yr contract with DirecTV and I had no intention of paying additional funds. I asked to speak to a supervisor. That person identified himself as Mike Melvin, and he repeated the same information. I told him I refused to pay a security deposit for equipment I already have. He told me my TV would quit receiving a signal in 2 days. I then asked if I could use this as grounds to terminate the existing contract, and he said not without paying an early termination fee. I told him I would call the BBB the next day before I decided what to do, as I was fairly certain they could not add a fee to an existing contract. After Mike Melvin continued to repeat the same information, I terminated the call. It did not get to the point that I was asked for any payment information because I told them upfront I was refusing to pay any additional fees.

Christina –

Victim Location 28112

Type of a scam Utility

I received a call from 1-800-531-5000. The caller ID name was listed as unavailable. But I do know that this phone is the number for

DirecTV.

The caller offered to reduce my Directv bill to $62.50 per month for 24 months, if I prepay four months ahead. This offered is paired with Amazon to promote Amazon gift cards. I had to purchase gift card for $250.00 and call them back at 844-464-0752 to prepay.

I purchased the gift card,

but before calling that number, I had called DirecTV who told me this was a scam.

How can a company use someone else’s phone # to show up on my caller ID?

This is the second call. I received this same call a few months back, but didn’t follow through.

DirecTV says they are aware, but what action can they take to prevent this scam?

Katie –

Victim Location 32081

Type of a scam Phishing

Scammer offered fake DIRECTV/Amazon deal. $250 paid via Amazon prepaid card to "reduce" DirecTV cost to $62.50 per month for 2 years. I googled and found several indications this was a scam

Mary –

Victim Location 78628

Type of a scam Phishing

We recently added Direct Tv. The caller said that DirecTV and Ebay were offering a promotion: If I purchased a $300 gift card from Ebay and used it to prepay my DirecTV account for five months will receive free premium channels and discounted monthly rates for 2 years. You would go get the ebay card and call them with the number they give you and a code, then pass along the information on the ebay card, therefore prepaying them.

Todd –

Victim Location 79836

Type of a scam Investment

Received a call from the Directv phone number 1-800-531-5000 about a promotion with Amazon and they told me that I could lower my

monthly bill to 39.99 with access to all channels. I had to pay 7 months in advance for a total of 280.00 and I had to pay the amount with

a prepaid amazon credit card. I received a promotional code number (DTV 2607) and a phone number of 888-576-2037 ext. 1 to call back and provide the information on the prepaid Amazon card. I was not too confident that this was a legitimate offer and I google Amazon and Directv and found out that this scam as been going on for years.

Martha –

Victim Location 28212

Type of a scam Counterfeit Product

A man representing himself as Daniel (employee #3601) called me on Monday 2/19/2018 at 9:40 am and said he was from DIRECTV. He was calling to offer me a promotion for new customers (I have had DIRECTV for about a month). If I was willing to pay 4 months that day by 8pm, I would be able to reduce my bill from $100 a month to $74.99 a month. He said the only way DIRECTV could offer such a deal because the promotion was being sponsored by Amazon. To get the word out about Amazon gift cards I would need to pay the 4 months upfront using an Amazon gift card. Daniel told me I needed to purchase an Amazon gift card for $299.96. I was told to call DIRECTV billing department at 888-588-8012 by 8 pm and to give the representative the promotion code DTV-196-B26 and my gift card information to make the payment. Daniel called me back at 5 pm in the evening to find out if I had purchased my Amazon gift card and if I was ready to make the payment. I informed Daniel that I called the real directtv and knew this was a scam. Daniel asked what number I called because it definitely wasn’t a scam, at that point I hung up.

Nicholas –

Victim Location 76001

Total money lost $250

Type of a scam Phishing

Direct tv called me offering me a discount. They said put 250.00 on an amazon gift card and give them the number. I was supposed to get a credit on my account and a 100.00 Visa card.

Lee –

Victim Location 76137

Type of a scam Phishing

DIRECTV impersonators called me twice offering a reduced monthly rate on bills in addition to receiving premium channels if I paid 6 months up front using Amazon gift cards within 24 hours of the call. When I agreed, a “supervisor” was put on the line to record and verify the agreement and provide an authorization number to use when calling back in to give the claim code located on the back of the Amazon card.

Brian –

Victim Location 78414

Type of a scam Phishing

I received a text msg from "Directv" asking me if I know that I can get up to 50%discounts on my bills by calling the 855-771-7376 from 10-5 pm (PST). I call and the representative says his name is Brian Davis at ext#703. Once I agreed to the promo, he said I qualify for a complementary gift of an ipad or $100 VISA gift card. So the offer is that I prepay 6 mos of $60 per month and then after 6 mos, I would get my bills for $60 for the remaining 18 months. He proceeds to tell me that in order to take advantage of this offer, I have to purchase a green.moneypak card and load it with the first 6 months of payment. He says that once I purchase the card, to call the billing dept at 855-902-5424. Then he says he is gonna call me back when the changes have occurred on my acct. So I call Directv and speak to 3 different reps. The last 2 were the ones that told me that it was fraud and that directv doesn’t have any of those promos. I have since blocked the number.

Christine –

Victim Location 32714

Type of a scam Other

A representative from Directv called offering a promotional rate for services if I bundled my AT&T phone with my Directv service. They called from Directv’s main number so it seemed legitimate until they told me I needed to call a number back, tel:888-301-9087, and pay my bill 3 months in advance with an Amazon gift card. I called and they had my service address, phone and bill amount. I didn’t pay anything. The requested amount was $405.

Eduardo –

Victim Location 85614

Type of a scam Other

Call showed as DIRECTV, caller new the name on the account and offered free HBO for the Holiday Season, not a contract. Called Directv and they have no current offer for free HBO. Complaint filled with Directv, and now the BBB. Caller asked for no credit card information or any request for money.

Amelia –

Victim Location 29745

Type of a scam Utility

Just received a call from the actual directv customer service number. The foreigner on the other end said that directv was running a special promotion with amazon. He said I qualified for the special low rate of $69.99 per month for the top programming service for the next 2 years, all I had to due was pay the first 5 months up front which would be $350. To do this I had to go to a local store and buy a $350 amazon card to use to pay the bill. While on the call I googled this info and immediately was told this is a scam. I then told the caller this and he said it wasn’t. He then proceeded to tell me my full name and full address! I hung up and called directv and verified that this is a scam. Directv told me that they do not call out on the 1-800 customer service line, this line is only used for calling into directv.

Kaitlin –

Victim Location 33831

Type of a scam Other

I was called by someone claiming to be with DirecTV. He was saying that i could sign up for 2 years of service for $59.95 a month but i have to pay the first 5 months using an Amazon Gift Card in the amount of $299.95 and i wouldnt get a bill for 5 months. i was told if i called back by 9 pm i would get a $100 VISA gift card.

Nichole –

Victim Location 77904

Type of a scam Phishing

I received a call from "DirecTv" and they were running the same scam as I found online. $300 for 4 months to lower may payment.

They wanted me to go but a $300 Amazon gift card and then call 888-410-8939 and then pay the "billing department." The number you call sounds very DirecTv like. I spoke to a few people out of curiosity buying time "while I was at a local store buying the gift card."

I asked them where they were from and they said DELVNER, COLORODO. I said I bet they are big Denver Patriots football fans and said they were not sports fans and they had just moved from New York. I asked them if they liked "Scam Mountain…I hear it keeps growing." Ha!

I even offered to pay extra but I guess they are not very smart and just know how to take their orders?

My concern is the fact they had my account information, name & number. SOMEONE has to be at fault for this information getting out there.

Savannah –

Victim Location 76643

Type of a scam Phishing

Got a call saying I’d receive 3 months of HD package free.

Ernest –

Victim Location 95747

Type of a scam Phishing

I received a call today from an unrecognized number saying they were DirecTV. They were calling to tell me they wanted to thank me for being a loyal customer. For being a loyal customer, they were going to provide me 3 months of additional channels. They asked me to confirm that it was all clear and I said yes. They then thanked me again for being a loyal customer and hung up. They didn’t ask for any other information. After researching online and seeing other users posts I think this is similar to the "can you hear me now scams" that have been reported on.

Alejandro –

Victim Location 95993

Type of a scam Phishing

I signed up for DirecTv three months ago. Service is fine. Received call 6/19/17 from 866-343-6666claiming to be DirecTv and offering three months of premium channels for free. I said no, because I did not want to have to cancel in three months. They offered auto cancel. I said yes. I called DirecTv 6/20/17 and they know nothing about this phone number or offer. I had DirecTv annotate my account with this scam offer. I suspect this is the say yes scam. I have also reported this to the FCC.

Brandon –

Victim Location 27540

Type of a scam Utility

Person calling had my address, phone number and DTV account info. Sounded legit. Checked internet and discovered it’s a scam.

Asked that I call with Amazon card info tonite to get the deal. I called DTV and learned it is a scam. The scammer asked that I call DTV’s billing dept tonite for my deal.

Brad –

Victim Location 27101

Total money lost $200

Type of a scam Other

Hi I am reporting a scam that I was involved in, My name is Mrs. Toby Thomas, about the first week of May I received a call from who I thought was DirecTv, about a promotion that they were offering, the person that called had my account number and my husbands name which is on our bill, the person stated that we had been with DirecTv for a good amount of time and that they were offering us this promotion because of that. The promotion was we send in $200.00 and for 2 years our bill would be $49.99 a month, the $200.00 would take care of the bill for May, June, July and August, after that we would be billed $49.99 for the remainder of the 2 years. Then they asked me to get a Green Dot MoneyPak card for $200.00 and call them and give them the number off of the card, which I did on May 18th. the promotion included us getting all of the channels for $49.99 a month, when I called in the number to the card they said that I would start getting all of the channels, which I never did. A week later they emailed me and said that the card did not work and that I would need to go get another card and call them and give them the number off the card and then they would in turn send me $300.00 for all of my troubles. At this point I tried checking the card and could not do so. The next day I received a bill from Directv in the mail that stated that I owed over $200.00 on my bill which I did not pay in May because the scammers told me not to play that bill, that the $200.00 would take care of my May bill, now at this I get a statement from Directv letting me know that my bill had doubled. I called Directv and was told that I had been scammed,and that they had no such promotion going on at this time, I was then told to go and report this to the store where I purchased the card which I did and to also report this to my local police department which I did and they gave me a case number. They have emailed me several times and called. I called today to see if they were still operating and they are they have a recording on the phone just like Directv and they also have the Directv logo on the emails. The number is (855)979-6455. I am so upset that this has happened to me.

Mindy –

Victim Location 78362

Total money lost $320

Type of a scam Online Purchase

directv Requested that I pre-pay for service to receive discount. Using Amazon gift-card promo code.

Wesley –

Victim Location 65742

Type of a scam Phishing

THE CALL KEPT US ON THE LINE TRYING TO GET US TO SAY "YES" OVER AND OVER.

Geoffrey –

Victim Location 32258

Total money lost $350

Type of a scam Other

I received a call from a number that I recognize to be DirecTV. They told me that I was eligible for a promotion that would reduce my monthly payment to 69.99 and send me a $100 visa gift card. They said to qualify for the promotion i’d have to agree to pay 5 months in advance. I asked why they were offering the deal, since i’m naturally suspicious, and they told me that Amazon had partnered with DirecTV to promote their gift cards. They asked if I’d like to go through with the deal, which I agreed to, and provided me with a confirmation number. I was told that I would need to purchase an Amazon Gift card as part of promotion and use it to pay my bill. They also gave me the number to billing, and told me to provide them with that confirmation code so that I could get the discount. I purchased the gift card and called back so that I could get my discount. The automated recording is an exact match for the one at DirecTV. I know, because i’ve called DirecTV way too much since i’ve had my service. Once i pushed the correct button to speak to the representative I gave the info for the gift card, and immediately after that, the representative told me that it would take 48hrs for the change to be reflected in my account. At that point I started to believe I had just been scammed. I know from my past experience that when adjustments are made to my account, I generally can see them immediately on directv.com or at least within the hour, and an email confirmation of the changes. As soon as they told me 48 hours I googled directv amazon scam, and lots of info about the scam popped up immediately. The same thing had happened to many others apparently.

I am naturally suspicious of things like this, but it was a very well organized scam. They called from DirecTV’s number 800-531-5000. The person I spoke with had my account number, my name, phone number, address, and even knew the service that I had, how could they possibly get all this info on me if they aren’t DirecTV. (maybe possible data breach) I felt more at ease when they didn’t ask for credit card info or pay immediately, and the fact that I would be calling them back with that info, so since i thought I was calling DirecTV, I didn’t think that it could be a scam. Plus the number they provided 888-280-4331 has the exact same automated recording as the main number for DirecTV. It wasn’t suspicious at all that the number that I was asked to call as the billing number was different than their main line, because they have multiple numbers, and when I had an issue with technical support they gave me a direct number before.

Summer –

Victim Location 78717

Type of a scam Phishing

Been receiving calls from 800-531-5000 (which is the correct number for DirecTV). The person (Oscar Brown, employee number 23RI636) explained that DirecTV is running a promotion with Amazon, where I could get a $100 gift card and the Premier TV package for $69.99 for 2 years. All I would need to do is go buy an Amazon gift card for $350 and provide the gift card number to the promotions department (at 888-370-0724) to prepay for 5 months of DirecTV. Oscar said the promotion code is CXDTV6670.

I called DirecTV, and they explained that they don’t have any promotions with Amazon, and this isn’t a valid promotion.

What’s really alarming is that the caller had many details on my account. I opened it in late December (less than a month ago), so how were the details leaked?

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