Kiwi.com Reviews - Kiwi.com Scam or Legit

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Lauren – Nov 18, 2020

Victim Location 33131

Total money lost $736

Type of a scam Travel/Vacations

hello purchased two tickets from this company for flights in avianca to colombia , due to coronvirus where unable to travel contacted Avianca for vouchers they have sent the vouchers to kiwi.com over three months ago , kiwi refuses to give us our vouchers stating they have not received information from the airline , have proof of conversation from avianca stating they have issued this vouchers and sent to them. we are do 368.00 each my husband and I totalling vouchers for 736.00.

Carrie – Jul 03, 2020

Victim Location 08215

Total money lost $1,000

Type of a scam Online Purchase

I have book a flight through them from Dhaka to JFK. However, when i went to the airport, there was no flight at all. They scammed me with a non existent flight, send me the booking number and everything. But there was no flight at all.

Toni – Jun 23, 2020

Victim Location 98107

Total money lost $238.27

Type of a scam Travel/Vacations

I was planning on taking a trip through South America and booked a flight through kiwi.com. On March 15 the status of my flight as canceled (by the airlines) the next day I get a 11 dollar refund from kiwi.com, I thought this was a partial refund and the rest would be on the way soon. I call them a week later asking where the rest of the refund is they tell me the flight is still set to fly out and that I need to cancel it to get the refund. So I cancel the 29th of March and they say it will be up to three months before receiving the refund. It’s now the end of june, I call them up and they say I have already received the refund in the form of 11 dollars. I tell them that doesn’t even pay the taxes on my ticket and I would like the full amount that I was told I would be given in the 3 months. They tell me I made the cancelation voluntary (which I didn’t I canceled on the 29th after being told to do so to receive my full refund) on the 16 of March and the 11 dollars was my refund. I ask them why would I cancel twice if I actually did cancel on the 16th? They were stumped with that question and brushed it off saying this is the way it is. I then ask what the 11 dollars represent from my refund; I looked online and saw others get the exact same amount in a refund no matter the difference in price of tickets. They again brush off the questions that this is what I "agreed" what the refund would be.

My conclusion is that if they know that they are going to need to refund someone for their tickets that they automatically refund 10 euros to prove that they gave you something and keep the rest. This is a scam and I dont care how much the ticket is worth they should not be allowed to continue to do this to people.

So far I have the name of the manager as FRAHEEM? not even sure that’s her real name since I mentioned that we got disconnected, after being on hold for more than 2.5 hours, and the other caller said "so you were disconnected with MR. Fraheem" (I think you would know who your boss is). Basically everything said seemed shady and again I dont think this is a reputable business I think it’s a scam.

Jill –

Victim Location 84105

Total money lost $1,609.50

Type of a scam Online Purchase

I bought flights x 2 from SLC to London for May 2020 (via a connector in Denver) for a $1620.00 round trip 14hour ish flight. I received notice Feb 2020 that the airline (Norwegian) had changed the connecting flight (because 3 hours was not long enough to make the connection in Denver between 2 different airlines; Kiwi booked that). The flight connector was changed to the day before we left SLC! We were given some other options to change to a different flight for free under the Kiwi guarantee? if we did this in under 24 hours or the guarantee was lost. But all flights were over 45 hours!!! for a 9-14 hour flight! OR we could choose to pay an extra ~$300 per person to have a flight of less than 45 hours. We called Kiwi and asked instead for a refund as the flights were unworkable. I received a refund of $10.95. I have lost $1609.05.

Marco –

Victim Location 93291

Total money lost $2,176

Type of a scam Online Purchase

I used sky canner that took me to kiwi.com. I booked at midnight and they charged me 2179 Dlls. But I used my ex boyfriends debit card not mine.

So I called them they didn’t answer. I sent a refund request and explained I did fraud and used my ex boyfriends card. I wanted to cancel the transaction because it’s not my money to use. They responded and said they would only refund 1657.16. I told them you can’t charge a 3rd party for a mistake I did. That’s fraud. And his bank is probably going to dispute this. They didn’t care they never again responded and charged the money to my ex’s card which I now have to explain and not seem like a crazy person trying to use his money even though it was an accident. They said I had to submit a refund request again. I’m not going to do that, I already alerted them I used someone else’s card and that’s fraud. They can deal with him and his card now but I want to alert people this company didn’t respect anything. I contacted them than 2 hrs after booking when I found out.

Tanya –

Victim Location 76502

Total money lost $3,737

Type of a scam Online Purchase

This is a complaint against the company Kiwi.com. This summer I booked my tickets from Kiwi.com to fly overseas because the flights were cheaper thru them, but they never stated thru my booking process neither they post any statements on their website that the flights I booked were guarantee, in other words you might or might not have a flight when you get to the airport or at last minute they would change your complete schedule and reroute your trip any way they fit.

This is what happen to us; we had booked a flight for 3 people, myself, my boyfriend, and my 3 years old son. We were supposed to flight out of Austin on May 31st at 15:05, see attached documentation, when we got to the airport we were told that we missed our flight that was schedule at 7:30AM in the morning. Since we missed the first flight out of Austin, our connecting flights were also missed. We had to buy another ticket to get to our destination.

On our return flight we had a similar scenario, we had booked our return from Barcelona to LA, and our connecting flight from LA to Austin the same day; this trip was already a long trip for our son, but this why it was cheaper. This time the day before our travel, we received an email from Kiwi that our flight schedule was changed and now we would flight from Barcelona to LA, wait in LA for 5 hours to flight to Las Vegas, then wait another 3 hours to flight to Austin; we would arrive to Austin one day later, increase the travel time by 6 hours and added another connecting flight. I contacted Kiwi and explain that this schedule change was not feasible for us with our 3 years old son; we couldn’t put him thru another additional flight and that I had to go back to work. They told me that they would try to find a better route and to wait 8 to 12 hours to hear from them; after waiting almost 6 hours I received another email with another route not different than the previous one, then changed the additional flight from Las Vegas to San Francisco but same time table. At this point and we only hours left to departure, I decided to buy another ticket and request a refund from the company.

If they had a disclaimer in their web site where they state that the fight we book are not guarantee to happen and that they can change our flights any time they want, I would never have bought the tickets from them. If I buy a ticket and have a schedule and route for my trip, I expect to happen; specially traveling with a kid and have to return to work on time.

I’m requesting a refund for my tickets in the amount of: $3,737.19; This amount includes:

Invoice: *** for $1389.00

Invoice: *** for $139.67

Invoice: ***  for $1886.63

Invoice: *** for $139.67

All documentation is attached to this complain and request of refund.

I appreciate your assistance.

Thanks!

Philip –

Victim Location 60615

Total money lost $900

Type of a scam Fake Check/Money Order

Dear sirs,

I am desperate. I have been in contact (and I am right now) with KIWI.COM, which seems to be nothing but a scam travel agency. I book a flight through them from BARI to CHICAGO for August 22 (BARI-MILAN-LONDON-CHICAGO).

I paid the flight about 700 dollars and then I was asked if I wanted to add a checked baggage. I did it and I paid 200 dollars. Now, the problems are several:

1) First, I noticed that they never added my baggage to my flight and so I have been calling them and asking them in many ways to do that. They postponed my calls and put me on hold without giving any answer. Thus, I started recording my calls to protect my self, of course saying them that I was doing that. I have many calls in which they say that they give weird reasons for this delay. I called British Airways directly and they said that there is no problem for them to register the baggage: they just need the IATA code from KIWI. KIWI said that the IATA number that they provided is not good for British Airways, so I’m sure that they do not have a real IATA and they are just teasing me.

2) Second, while trying to make them book my checked baggage that I had paid (I have the invoice for that), I also realized (through cross-checking with the airlines) that they did not even booked my flight, even though on my ticket the flight was confirmed. I forced them to book my flight and they finally did it. They got scared because I am calling them every hour of the day and because I am recording the calls. Also. I am protected by a consumers organization so, as I said to them, I am not going to give up.

3) When they finally booked my flight, British Airlines found that KIWI had also add a flight that I had never booked (CHICAGO-MADRID-MILAN), maybe just in order to get some percentage of money from it.

4) After several (several!) calls, the operator were prevented by the company from giving me their ID numbers. I told them that it is my right as a consumer, but I imagine that workers are trying not to be compromised by the problem of this company. Before they stopped giving me their numbers, I had collected already a lot of them though. So, if you need them for any checking, please just ask.

The web is full of bad reviews on KIWI.COM, but I didn’t know that. I would like you to help me somehow to make this company disappear from this planet. They tease people all the time. I have been spending a lot of time at the phone because I want them to do what they have to. It’s a political thing! No one deserves this nightmare!

Now, I am waiting for the call of their team manager (a lot of operators have ended my calls or have just put me on hold for hours). I know she won’t call me but I will and I will talk to her about everything again. This thing has been going on since june.

I hope you can help me somehow. I would like to do something.

Thank you very much for your time.

All best,

Bibiana Tangari

P.S Please find attached the invoice for a baggage that has never been registered.

Cynthia –

Victim Location 90255

Total money lost $50

Type of a scam Travel/Vacations

I booked a flight on Kiwi.com and received a email confirmation of my flight and transaction. Four hours later, I received a second email stating that there had been "technical difficulties" with my booking and that the price had doubled. Unless, I was willing to pay the difference my transaction would be cancelled and I would receive a reimbursement within 10 days. Other family members had also booked the same flight within five minutes of each other. Three out of the four bookings were cancelled due to the same reason. We called customer service and we were told that they would not honor the original price because the airline had increased their prices. This made no sense because one booking had been processed and confirmed even though it had been booked . We were on the phone with customer service for one hour and half. While on the telephone, we viewed the prices on Kiwi.com and it showed the prices were even lower than we had originally purchased. We asked the supervisor why is Kiwi.com still advertising those rates when they had just stated that the prices had increased by the airline to double than what we had booked them. The supervisor only apologized and repeated the company’s policy. When you go on this website and book at a price, the company will try to extort you to pay higher prices after the transaction has been made. It puts customers in a predicament where they are forced to pay the highest rate.

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