Allison –

Victim Location 34235

Total money lost $98.41

Type of a scam Online Purchase

I ordered a sample Vivalux product, offered free of charge with only shipping charges levied. The product arrived. Not long after a charge for $98.41 appeared on my credit card account.

I telephoned the company and was told that the "purchase agreement" stipulated that there was a 14-day trial period and if one was not satisfied, one could return product with no further charges.

At the time I ordered the product I saw no such "purchase agreement."

The customer service agent insisted that the money was properly charged, but offered to cancel the account and refund 50% as a courtesy.

I insisted that the entire amount be refunded.

In checking online I find that this company and its distribution agent have been the subject of countless BBB complaints.

I have requested that my credit card company dispute the charge.

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